Job Summary:
THE JOB
Backstage Coordinator
Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.
WHAT THIS ROLE WILL DO
Live Nation is seeking a Backstage Coordinator for The Hollywood Palladium. The position will directly report to the venue Production Manager. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Coordinator will maintain back of house expectations & backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality and administrative focused position ensuring a phenomenal experience for touring personnel backstage and production employees. This is a seasonal, part-time, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.
Job Functions:
In partnership with the venue Production Manager, the Backstage Coordinator is responsible for administering various Live Nation and venue designed programs to support local production & touring personnel.
The Backstage Coordinator will maintain back of house hospitality expectations & backstage division-wide goals.
The Backstage Coordinator will meet & greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
Will be the backstage brand ambassador and the face of the service culture program.
Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Production Manager.
Research best practices and collaborate with the Artist Services team & Venue Production Manager to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
Work with Production Teams to help facilitate advances.
Pre and post show walk through with checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repairs.
In coordination with the General and Production Managers, co-manage any applicable backstage program budget and process vendor invoices.
Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
On-board new union hires through Workday.
Provide information and answer employee questions regarding payroll matters.
Coordinate with HR department to ensure correct employee information.
Ensure correct union benefits are being paid
Meet payroll deadlines for bi-weekly union payroll.
Partner with the venue's Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.
WHAT THIS PERSON WILL BRING
Qualifications:
Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
Must have strong organizational, Time management and multi-tasking skills.
Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Possess a positive outlook, strong communication skills and the ability to engage others.
Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
1 years' plus of backstage/production/hospitality experience.
2-3 years' plus of work experience in a comparable role.
1-2 years' plus of leadership experience.
Has a natural interest in helping others and a heart for service.
Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.
