Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Artist Nation and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 27 million monthly unique visitors. Live Nation Concerts produces over 22,000 shows annually for more than 2,300 artists globally. Artist Nation is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.
HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Espaol, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.
House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE ROLE:
Responsibilities:
I. Essential Functions
Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up)
Assists with Production department all aspects needed for an event
Liaison between client and House of Blues Team Members throughout Event.
Executes admission tickets and retail requests for Special Events
Verbally communicate in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, as well as the guest host to ensure timely execution of events, quality of service and adherence to all applicable federal, state and local safety & health regulations and HOB standards.
Must maintain a neat, clean and well-groomed appearance (specific HOB standard)
Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
Assures seamless transition for Client from Sales Department to Operations Manager during Event
Handle all aspects of the Special Event once the special event order (SEO) has been distributed
Maintain files in proper order after the special event order has been distributed.
Client interaction; conducts site inspections and walk through with clients as requested by SM / DOS
Assist Sales Manager(s) as requested with special needs by the client
Conduct meetings such as the SEO Meeting and Production Meeting
Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue.
II. Accounting Functions
Verify Deposit / Payments tracking schedules with Sales Manager
Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain's Report and Receipts
Responsible for proper settlement or payment on night of event with client and entering billing information into Micros system to generate a final guest check
Manage staff hours to ensure we are not exceeding our budget
III. Staff Functions
Train all staff with regards to the proper techniques and etiquette for service
Assist the staff and captains with the execution of events according to the event order and HOB standards
Produce weekly banquet summary for all events - includes number of team members and their time to be scheduled and verify staffing was handled by Operations Managers.
Oversee attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions.
IV. Inventory Functions
Maintain and order all Linen inventory & cleaning
Order equipment, maintain inventory / par levels & report deficiencies to DOS
Order all specialty items as sold by Sales Manager and upsell to client as opportunity arises
Ensures equipment rentals for SE are ordered and returned to vendors
Obtain permits as needed
V. Specific Job Knowledge, Skill and Ability
Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
Knowledge of all appropriate table settings and etiquette
Working knowledge of fine dining, strong food and wine knowledge and sequence of service (specific to Foundation Rooms).
Basic Mathematical skills
Ability to operate various food and beverage equipment present at a functions
In addition to the performance of essential job functions the Logistics Manager will be evaluated on the following leadership qualities:
Working Relationship
Judgment / Accountability
Quality / Accuracy of Work
Dependability / Reliability
Communication (Written and Verbal)
Initiative
Development (self and subordinate)
Manageability
Reaching profit margins for enhancements sold
Competencies and Skills Required:
Competency Title
Skills
Analysis and Decision Making
Basic MS Office Skills
Building Trust
Basic managerial finance
Interpersonal Skills
SMS & ACT Systems
Planning and Organization
Basic food knowledge
Communication
Wine and liquor knowledge
Action Orientation
Building Partnerships
Follow Up
Innovation
Job Qualifications:
Required:
Responsible Alcohol Awareness Training Certification or Equivalent
High School Diploma
Working knowledge of Restaurant & Music Hall Operations; event planning, food preparation & presentation, menu planning, food costing, computers (word processing, database spreadsheets)
Entry level knowledge of legal and HR issues with regards to the hospitality industry (federal, state, and local law regarding liquor, labor and health code regulations) POS systems
Exhibits positive attitudes; excellent written and verbal communication; high level of organizational and follow-through skills; communicates assertively; maintains personal integrity
Ability to handle various projects at one time make good decisions; delegates; follow up; communicate with staff and guests in a positive manner
Tolerance of all cultures, music and art forms
Preferred:
College diploma
Minimum of two years management experience in sales / marketing / catering; public speaking experience a plus
Physical Work Requirements:
Physical activities include walking, talking, seeing, hearing, pushing, balancing, stooping, crouching, kneeling, handling. Ability to walk and stand for long period of time
Ability to lift and carry objects up to 35 pounds
Ability to work in a very fast paced environment with considerable noise and interruptions. Must be able to change activity frequently.
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting.
