At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
The Mercy Health Howland Sleep Center is seeking a motivated team player to join our front office team. This individual serves an essential role that requires strong time management skills to prioritize customer service, keep our schedule full and balanced, and maintain an organized office filing system. The selected candidate will enjoy a Monday through Friday schedule 8am-4pm while also off on all weekends and company observed holidays.
Job duties include but at not limited to:
Organizing all orders received, including printing of internal (EPIC) orders and associated clinical documentation, as well as external (Fax) orders, to promptly call and schedule patients for ordered tests.
Updating the electronic medical record with the scheduled appointment along with updated insurance/demographic information.
Provide high level customer service during all phone and in person interactions with patients, families, guests, and physician offices.
Perform office tasks, including mailing patient reminders and procedure education documents.
Work with insurance authorization team to provide any requested information and promptly follow up with patients to inform of any insurance denials.
Assisting office supervisor with additional tasks as needed.
Desired qualifications/skills:
Previous experience as secretary or medical assistant.
Strong computer skills including:
Microsoft Office applications
EPIC
Strong time management with reliable attendance.
Professional verbal and written communication skills.
Sharp attention to detail.
Team player that is willing to accept feedback and guidance.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
