Retail Sales Manager, Africa (Starlink) at SpaceX
Hawthorne, CA
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
RETAIL SALES MANAGER, AFRICA (STARLINK)
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Retail Partnerships team serves as the point of contact for Starlink's growing base of retail customers and spans end-to-end ownership across research, identification, development, capture, delivery, deployment, and fulfillment of all contract terms. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy, blazing new trails for Starlink retail partnerships, and growing revenue and brand awareness.
In this role, you will work with leadership to achieve retail partnership and deployment goals while collaborating with stakeholders across engineering, business, legal, and regulatory teams. The Partnerships Manager demands a strong analytical skill set to drive customer adoption, propose new business models, and forecast accurate deployment timelines. Success will require systems thinking, creativity, and excellent communication skills to synthesize information that shapes future products and strategic direction. This is a special opportunity to work at the cutting edge of satellite technologies with a world-class team focused on connecting the unconnected!
RESPONSIBILITIES:
Support Starlink's growth in identifying, developing, capturing, executing, and expanding Starlink retail partnership opportunities in domestic and international markets
Responsible for all aspects of successfully closing partnership deals between SpaceX and retail partners including product/pricing/business discussions and negotiations
Post contract closure, serve as the primary point of contact for assigned retail customers, inclusive but not limited to onboarding, collaboration activities such as pilots, ongoing account management, and long-term retention/growth of the relationship and revenue - especially focusing on:
Delivering impeccable customer service, including efficient acknowledgment and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating, and championing customer feedback to internally influence and steer programmatic and technical development required to maintain and grow retail business in support of overall Starlink business goals
Retaining and growing the value of accounts
Act as an extreme owner of assigned retail accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules, and risks
Assist with the development of commercial, marketing, and business terms and materials, while staying up to date with internal technology, regulatory, legal, and business teams
Support forecasting efforts that inform strategy and planning
Collaborate with cross-functional teams (engineering, regulatory, business, planning, etc.)
Synthesize complex information and make actionable recommendations to leadership
BASIC QUALIFICATIONS:
Bachelor's degree in an engineering or business discipline
3+ years of consulting or project management experience in business development or sales
3+ years of experience working with customers to support a technical product or service
PREFERRED SKILLS AND EXPERIENCE:
8+ years of experience in customer-facing roles
Experience bringing products/services into retail stores in both domestic US and international markets (such as: Latin America, Europe, the Middle East, or Africa)
Independently motivated, with a demonstrated track record of project ownership
Strong interpersonal, presentation, communication, and negotiation skills
Demonstrated technical aptitude in a professional setting
Familiarity with satellite communications and the retail industry
MBA or master's degree with a business or engineering-focused curriculum
Strong analytical skills in business and technical issues
Multilingual
ADDITIONAL REQUIREMENTS:
Must be available to work extended hours and weekends as needed to support critical milestones or operations
Must be willing to travel to other SpaceX offices and customer locations as needed up to 50%
COMPENSATION AND BENEFITS:
Pay range:
Retail Sales Manager: $110,000.00 - $145,000.00/year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year.
ITAR REQUIREMENTS:
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.
