IT Help Desk Representative
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Information Technology
Hartland, WI, USA
Hourly
Full Time
Full-benefits package including medical/dental insurance options, PTO, 401(K), pet insurance, tuition reimbursement program, employee discounts, and more
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TheIT Help Desk RepresentativeatBatteries Pluswill investigate and resolve software and hardware problems of computer users. TheIT Help Desk Representativewill also provide technical support and guidance to those who request it.
TheIT Help Desk Representativewill be an onsite position at theBatteries Pluscorporate office in Hartland, WI. Does this sound like the next opportunity in your career? Please apply today!
Responsibilities:
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Applies knowledge of computer software and hardware to assist users in resolving problems.
Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
Coordinates service or replacement of defective products from vendors and manufacturers.
Maintains knowledge of technical innovations, trends, and best practices.
Drafts or revises user training manuals and procedures.
Maintains logs of support services provided in the ticketing system or other appropriate database.
Develops training materials and/or provides onsite training as requested.
Interviews users to collect information about problems and leads users through diagnostic procedures to determine source of error.
Determines whether the problem is caused by hardware such as modem, printer, cables, or telephone.
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
Logs and tracks calls and maintains history records and related problem documentation.
Qualifications:
High School Diploma or equivalent
Minimum 1 years experience troubleshooting application software (accounting, distribution, retail) in a customer service environment
Proficient with Microsoft Office Suite or related software
Thorough understanding of technology commonly used by clients and employees
Preferred Qualifications:
Strong verbal and written communication skills
Strong interpersonal and customer service skills
Strong analytical and problem-solving skills
Ability to explain technical problems to non technical employees
A Bit About Us:
Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus and have a lot of fun while doing it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same; to satisfy our customers, build trust and drive business while nurturing our team and working to be experts in our fields. That's life at Batteries Plus.
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
