Job Summary:
Who are we?
Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation Management is one of the world's leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.
HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues venues provide several genres of live music from Rock, Hip Hop, Country, Rock en Espaol, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
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Responsibilities:
Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
Assist and support restaurant/music hall staff in any of their job functions as needed
Conduct daily pre-shift in an upbeat and motivational manner
Provide clear and specific communications to the staff
Direct interaction with Server Trainers/Blues Buster and trainees
Conduct 100% table visits
Ensure that service is up to HOB standards
Assist Manager on Duty in programming -specials- into micros system
Assist in perceiving and troubleshooting potential problems
Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
Greet all guests promptly and courteously in a professional manner
Responsible for bank and adherence to HOB cash handling policy
Assist in filling -change- requests from bartenders and servers
Maintain HOB safety and sanitation standards
Assist other employees and departments as needed
Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
Check ticket counts with box office before shift begins
Perform daily liquor pulls for bar staff
Log nightly sales and operational issues in Manager Log Book, either manually or online
Monitor the labor cost of the shift, paying close attention to overtime
Accurate accounting close-out of special events
Checking accuracy of labor system at the end of the shift
Maintain reservations
Oversee parties/special events in the rooms
Qualifications:
Required:
Food Handlers Card
TIPS Certification
Responsible Alcohol Awareness Training Certification or Equivalent
Ability to work late hours
3 years supervisory experience in high volume restaurant/music hall environment
Working knowledge of restaurant operations
Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
Skill in leadership, guest relations, decision making and staff schedule maintenance
Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
High School diploma
Preferred:
Point of Sales knowledge, preferably MICROS
Some college or college degree
Physical Demands/Working Environment:
Working environment is fast-paced, loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting techniques
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
