Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Your day job will include (but not limited to):
- Physical Requirements (all physical requirements may be done with reasonable accommodations).
- This position has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
- This role involves up to 60% travel, including some international travel. Candidate must be able to accommodate travel requirements.
- Installation and configuration of routers, switches and DWDM hardware.
- Troubleshoot fiber optic and copper cabling, network installations and configuration.
- Coordinating colocation remote hands for new capacity installations.
- Coordinating colocation remote hands and eyes for any network issues.
- Resolving colocation facility issues.
- Identify, coordinate, and remediate outside plant (OSP) connectivity issues.
- Building relationships with remote facilities to ensure swift response times to events.
- Performing site audits to ensure safety and quality meets AWS standards.
- Improving all operational processes within each site and/or cage.
- Updating AWS tools.
- Providing status updates to stakeholders via internal tools.
- Decommissioning of cabling and network hardware in collaboration with partner teams as needed.
- Lead medium to large deployment projects for the team or organization. Including new cage builds or expansions.
- Provide input or lead process improvement initiatives.
- Partner with cross functional teams to deliver deployment programs.
Basic Qualifications
Bachelor's Degree (BA or BS) in computer science or management or equivalent experience
2+ years of Linux, UNIX administration
4+ years troubleshooting Network installation and configuration
4+ years triaging and repairing data center and colocation site fiber optic cabling/systems and network hardware
Copper/Fiber Optic Testing/Cabling Standards.
Strong understanding of DWDM and TCP/IP networks.
Preferred Qualifications
LEAN, Sigma and Operational Excellence knowledge and/or proficiency.
Excellent knowledge of server hardware.
Excellent knowledge of Linux, UNIX administration.
Proficiency with MS Office, MS Project, SQL.
Excellent prioritization and time management.
Experience dealing with customers during problem resolution and operating efficiently under pressure.
Understanding of distributed and service-oriented architectures.
Proven ability to manage customer expectations and resolve conflicts that balance client and company needs.
5+ years working in a data center operations environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
