Requisition ID: 768106
Store # : 008869 LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
This person will support our optical experience inside Macy's department stores in the U.S.
LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices.
GENERAL FUNCTION
The overall mission of the LensCrafters at Macy's Store Manager is to be a leader and business owner within the marketplace and LensCrafters organization. The Store Manager establishes LensCrafters as the premier destination for all vision needs within the community, gains market share, drives both topline and profitability growth, delivers key performance metrics through the brand proposition ensuring flawless execution of superior customer and patient experience, establishing high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and procedures.
MAJOR DUTIES AND RESPONSIBILITIES
Drive quality and improvement to meet/exceed all key performance indicators
Ensure LensCrafters is known as the leading optical provider within Host/community/market
Demonstrate deep understanding of retail business and the capability to transfer knowledge to superior sales and business results
Exhibit strong business acumen centered on continual improvement and execution of Best Practices for growth
Propose and execute business plans to maximize sales and profit, identifies root cause of issues and address recovery opportunities
Lead a team through strong knowledge and skills regarding customer relations and deliver unsurpassed Customer Experiences
Manage profits and expenses for the store
Consistently establish clear expectations, train, coach and develop team to perform the job with excellence and great accountability
Recruit and select high caliber, success oriented talent, top-grade team and create talent pipeline for succession planning
Follow workforce management guidelines to optimally staff store, ensuring the right level of talent is scheduled appropriately based on the needs of the business
Execute visual directives to achieve a consistent company message and high standards.
Effectively leads Doctor of Optometry co-planning business meetings
Leverage insurance plans with local companies and attends local health fairs
Adhere to and ensure compliance of team to Company and Host policies and procedures
Perform administrative duties to include cash, payroll, inventory management, technical application and understanding
Ensure all Company approved safety programs are implemented and maintained
Work weekends and evenings in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met
BASIC QUALIFICATIONS
High School graduate or equivalent
4+ years management/supervisory experience
A proven track record of delivering results and positive growth
Excellent business and financial acumen including operational analysis
Comprehensive knowledge of retail operations, processes and policies
Strong basic math skills
Familiarity with cash register, computers and calculators
Strong command of the English language for all correspondence
PREFERRED QUALIFICATIONS
College degree or equivalent
Previous experience in leadership position within retail and customer service
Knowledge of basic optics
Knowledge of current store merchandise
State licensure (if applicable) and/or ABO Certification in non-licensed states
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
