Network/Systems Support Specialist
Job Category: Service Contract Act
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Services (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).
Supporting the HEITS team, you will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:
Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.
What You'll Get to Do:
As a Network/System Support Specialist, you will provide ongoing network support, address availability issues, overcome performance problems and provide overall Tier 2/3 Service Desk support. You will manage network performance, diagnose performance problems and undertake tuning activities to ensure network performance meets SLR requirements. You will also troubleshoot and resolve problems to ensure quality transmission service on the network.
You will report on overall network performance including frequent problems, underlying issues and plans to improve network availability, performance and problem resolution. Trains users, maintains, creates and deletes user accounts. Maintains and updates system security plans on all platforms. Implements and coordinates network policies, procedures and standards. Enforces network security procedures.
You'll Bring These Qualifications:
- Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks.
- Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, BGP, and LDP.
- Experience with SAFeR Agile and DevSecOps.
- TS/SCI Clearance
- Education and Experience Level: High School Diploma with 10-14 years of experience; Bachelor's degree with 4-8 years of experience; or a Master's degree with 2-4 years of experience.
These Qualifications Would be Nice to Have:
- Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE, ITILR v3 Practitioner or ITILR v4 equivalent Foundations, and/or CISSP.
- IT Certifications such as Security +, CISSP, etc.
- SAFeR certified.
- ITILR v4 equivalent.
What We Can Offer You:
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
Pay Range:
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location.
Minimum Req uired Hourly Wage:
$25.84
There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
