BCD Meetings & Events: Global Account Director
About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.
We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.
About the role: We're looking for a Global Account Director to join our dynamic team. In this role, you will be working to drive a global strategic roadmap, identify key business initiatives and optimization strategies within one of our flagship client accounts. Your focus and ownership will drive across program strategy, innovation, financial performance, quality of service, preferred vendor performance, business development and client retention. This role will have you leading, collaborating, challenging the status quo, and constantly reaching for the next step with your customer. If you are ready to go for it, this is the perfect role for you!
As an Global Account Director, you will: - Work with customers to develop strategic business objectives for the meetings program focused both on client and BCD M&E objectives - Work across a variety of markets to understand, develop and implement solutions - Work alongside Business Analyst to identify and maintain reporting requirements for customers while providing them business insights and analytics to identify gaps and opportunities - Work with operations management to identify customer opportunities for process improvement, consulting solutions, strategy, and growth - Serve as primary point of authority on the terms and deliverables of the assigned client contracts to ensure contractual obligations are continually met. Be responsible for contract negotiation, management, renewals and expansions - Engage and network with customer end users to sell the value of the meetings program and drive adoption - Financial management of the contract to ensure budgets and forecasts are achieved - Understand and analyze operational processes for excellence in delivery
You're good at: - Understanding core program foundations with global application - Building strong and trustworthy relationships with customers and internal teams - Implementing and managing accounts - Budget and cost management - Building business cases through data driven analysis - Identifying opportunities through business and industry trends with consultative approach on client recommendations - Proposal development and presentations - Training of staff - Development of SOPs
You might also have: - Technology configuration and process knowledge - Regional and global account management
You should know: - This role is virtual - Our standard working hours are 8:30 AM -5:30 PM with an hour break. - Covid vaccination might be required for this role.
How to apply:
Click 'Apply Now' to be considered.
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
