Do you want to work in a fast-paced and exciting environment, where no two days are the same? We're looking for a Travel Consultant with Business Travel Industry experience who wants to join our T24 Europe Team.
Travel Consultant, T24 EuropeFull-time, homebased Europe
You deliver solutions to our business travelers who need your help to get home quickly at times of emergencies. You are ready to offer the best service together with your international colleagues who are equally passionate about travel.
The daily job at T24 EMEA is one of the most varied jobs you can imagine in the travel industry. While on your shift, you will handle all travel requirements for business travelers, including flight itineraries, car rental and hotel reservations. Every day is different. Weather issues, strikes or just a normal shift, we need to find ad hoc solutions for passengers all over the world. You advise customers by offering them the best travel options based on pricing and routing. You go the extra mile with everything you do.
Shift hours: Evening: 16.00 to 00.30 (peak time is 18.00-24.00) Night shift: 22.30 to 6.00 (7 shifts per quarter) Morning shift: 5.00 to 09.00 The T24 is closed from Monday-Friday from 09.00-16.00
A snapshot of this opportunity
You will search and confirm travel reservations for the customer
Provide travel offers and general travel advice to travelers
With your strong understanding of a client travel policy, you will guide and consistently provide consultation to the customer
Excellent knowledge and application of travel supplier rules
Provide the customer with the required industry information, such as low fares, exchange costs and penalties
Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
Support BCD Travel and client driven initiatives
How can you set yourself apart
Experience in a customer service-oriented position
Good knowledge of Fare Rules and manual exchanges
Experience as a Corporate Travel Agent
Strong verbal and written communication skills in English and Dutch, German or French
Good knowledge in GDS system Sabre or Amadeus
Demonstrate understanding of customer servicing excellence
Proven ability to handle multiple priorities simultaneously
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .
Interested?
Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.
Stay informed about new career opportunities at BCD Travel
Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.
*Note: We'll give preference to internal and/or furloughed employees.
*CAJM
#LI-PL1
#LI-remote
BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
