9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144
CarMax, the way your career should be!
Deliver a world-class customer service experience
Each year, CarMax Auto Finance helps more than 200,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of your vehicle is just the beginning and we're committed to being there for you throughout every step and milestone of your vehicle ownership.
What you will do - Essential Responsibilities
. Receive, review, and process requests from customers regarding their accounts
. Annotate customer accounts accurately and efficiently within company systems; use said systems to perform research
. Work to resolve customer questions/concerns via inbound and outbound phone calls, emails, and other forms of communication; apply a sense of urgency and diligence when following up with other departments, external vendors, and third parties on issues as needed
. Perform all of the above timely and accurately in compliance with federal, state, and company guidelines
Imagine the company as a well-oiled machine, then make it so
At CarMax, we aim to set the standard when it comes to the car buying and selling process. At CarMax Auto Finance, we are committed to providing the same level of service when it comes to the behind-the-scenes tasks with your auto loan. As a Representative II, you have a keen sense of balancing the needs of the customer, the business, and external parties. You thrive in a fast-paced environment where you are trusted to identify root causes and bring issues to closure. You embrace challenges, using a combination of instinct and logic to evaluate processes, initiate changes, and find win-win solutions for all.
Qualifications and requirements
. High school diploma or GED; 6 months related administrative experience (preferred)
. Ability to prioritize work and multi-task to meet multiple deadlines
. Demonstrated problem solving and decision-making ability
. Strong attention to detail
. Basic computer, math, and communication skills
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
