Job Summary:
Deliver exemplary customer service to maintain customer loyalty.
Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
Refer unresolved customer grievances to designated departments for further investigation
Solicit sales of new or additional services or products.
Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
Other tasks as assigned by the Guest Services Manager
