Overview
This position will be based at our Virginia Beach, VA campus location
Transform your Career at ECPI University
Since 1966, ECPI University's employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students' success through the support of our dynamic team and industry focused curriculum.
ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students' lives, we would love to hear from you to discuss the opportunity.
Benefits of Employment
ECPI University provides comprehensive benefits to full-time employees, some of which are highlighted below:
Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment
Competitive compensation and medical/dental benefit plans
PTO and holiday pay
401(k) participation with possible employer contributions
Part-time and Adjunct employees have a different list of benefits that can be provided when requested
The IT Support role refers to the services and assistance provided to individuals who encounter technical issues or require help with their computer systems, software applications, hardware, networks, and IT-related problems. IT support professionals play a crucial role in ensuring the smooth operation of technology in educational settings.
Responsibilities
Identify and diagnose technical problems, such as software errors, hardware malfunctions, network issues, or security breaches.
Resolve technical issues efficiently and effectively, either through remote assistance or by providing on-site support when necessary.
Offer basic training to users on how to use software applications, hardware devices, and IT tools effectively.
Maintain clear and professional communication with users, providing updates and explanations during the support process.
If an issue cannot be resolved at the first level of support, escalate it to higher-level technical support or relevant departments while keeping users informed.
Assist students, faculty, and staff with access to IT services provided.
All other duties and responsibilities as assigned.
Qualifications
Education/Experience
AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
0-5 years previous experience as a consumer support technician
Skills/Abilities
Excellent customer service skills
Excellent oral and written communication skills
Detail oriented
Ability to lift 5-25 pounds safely
ECPI University is proud to be an Equal Opportunity Employer.
Join our Talent Community! (https://careers-ecpiuniversity.icims.com/jobs/9742/it-support/job?mode=apply&apply=yes&in_iframe=1&hashed=-336114574)
Requisition ID2023-9742
Employment StatusFull Time
Posted Date4 days ago(10/3/2023 2:46 PM)
Job FamilyIT/Technical
CompanyECPI University
StateVirginia
CityVirginia Beach
CountryUnited States
