Do you want to work in a fast-paced and exciting environment, where no two days are the same? We've got a great opportunity for Operations Supervisor to join the team.
Operations Supervisor
Full-time, home based in the US
Account : IMF
In this role you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance and coaching. You will be the primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets.
This position demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests as assigned and takes the initiative to provide assistance.
We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
A snapshot of this opportunity
Expertly use the appropriate the BCD Travel tools and systems to complete requests
Search and confirm travel reservations for the customer
Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
Excellent knowledge and application of travel supplier rules
Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
Supports BCD Travel and client driven initiatives
Proactively provides feedback to management to avoid future customer issues
Accurately logs the complaint in the BCD Travel systems
Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team
Always searches for opportunities to move market share to BCD Travel preferred suppliers
Ensures team members are kept up to date with new policies, procedures and announcements
Oversees and assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved
Works with performance data to maximum the effectiveness and efficiency of the team
Assists in the hiring and on-boarding of new employees
General Management Responsibilities
Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement
Responsible for all assigned administrative tasks
Performs quality management such as error management
Completes administrative tasks as assigned
Conducts meetings and training sessions as appropriate
Aids in Disaster Recovery plans and efforts
How you can set yourself apart
Degree in tourism-related field or Bachelor degree, or equivalent work experience
Experience in the corporate travel management industry
Solid working knowledge of the travel industry, policies, procedures and processes
Advanced skills on travel industry systems, including Sabre GDS
Strong verbal and written communication skills in designated languages
Proven ability to handle multiple priorities simultaneously
Able to work independently, exercising discretion and judgment
Demonstrated excellent professional customer service and problem resolution skills
Strong problem solving and/or critical thinking skills
Proficiency in Microsoft Office applications
Demonstrated internet research skills for customer information
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .
Interested?
Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
