Operations Analyst I / II (Roanoke Rapids, NC)
Date: May 19, 2022
Location: ROANOKE RAPIDS, NC, US, 27870
Company: Dominion Energy
At Dominion Energy we love our jobs. That's right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that's proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered -yes,- then read on!
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
This position does not offer relocation assistance.
Job Summary
There is one position which will be filled at the level commensurate with the successful candidate's education, experience, knowledge, skills and abilities.
Operations Analyst I:
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
Schedules and manages other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service.
Provides accurate and timely information to customers, and first line resolution to customer complaints.
Accurately reports outages to customers' accounts.
Accurately manages Estimated Restoration Times to customers.
Maintains scheduling, reporting and follow up of the Local Office.
Provides timely and accurate data for continual Service Reliability improvements.
Manages backlog of maintenance projects along with actively managing backlog of streetlight repairs.
Runs and manages financial reporting and budgetary functions for maintenance projects.
Outage restoration crew and workload management
Perform other duties as assigned
Operations Analyst II:
Has complete knowledge and is proficient in all Systems and Applications used by Operations Analyst I.
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
Able to perform as Local Storm Analyst.
This position must travel for storm restoration purposes.
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
Schedules and manages other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service.
Provides accurate and timely information to customers and first line resolution to customer complaints.
Accurately reports outages to customers' accounts.
Uses knowledge to approve complex SROL reports.
Accurately manages Estimated Restoration Times to customers.
Maintains scheduling, reporting and follow up of the Local Office.
Provides timely and accurate data for continual Service Reliability improvements.
Perform other duties as assigned Ability and flexibility to cover storm restorations after normal hours for the local office during major weather events and storm support in other offices on occasions. Ability and flexibility to work overtime when requested.
Required Knowledge, Skills, Abilities & Experience
Operations Analyst I:
0-2 years of demonstrated related experience + Associate degree OR; HS diploma / GED + 2 years of related experience. Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications.
Basic knowledge of distribution and transmission systems
Ability to learn job-specific computer applications
Ability to handle constantly changing and emerging priorities
Ability to address multiple tasks simultaneously
Skills: Interpersonal, verbal and written communications, customer service, analytical thinking, good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications.
Problem resolution
Demonstrated sound analysis skills.
Operations Analyst II:
Minimum of 2+ years directly-related experience + an Associate's degree OR 4+ years of directly-related experience (+ a High School diploma or GED). Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications.
Successful completion of the OATP Development Program and associated testing.
Full knowledge of distribution and transmission systems;
Demonstrated proficiency in using job-specific computer applications;
Interpersonal skills;
Verbal and written communication skills;
Customer service;
Analytical thinking;
Good computer skills and demonstrated proficiency working in using various software applications such as GIS, Mainframe Applications, TRS, TRSi, --Optimizer, Risk Master & Street Light Outage System, NJUNS and ARCOS;
Microsoft Office and other Windows-based applications;
Problem resolution skills;
Ability to address multiple tasks simultaneously;
Able to handle constantly changing and emerging priorities;
Demonstrated sound analysis skills.
Education Requirements
Education Level: : Associate Degree Preferred or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education
Licenses, Certifications, or Quals Description
Operations Analyst II:
Required : Completion of the OATP Development Program and associated testing
Working Conditions
Office Work Environment 76 -100%
Other Working Conditions
Test Description
No Testing Required
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company - it's the difference between taking a job and starting a career.
Nearest Major Market: Raleigh
Nearest Secondary Market: Rocky Mount
Job Segment: Operations Manager, Geology, GIS, Mainframe, Operations, Technology, Engineering
