We are celebrating our first decade of continuous and dedicated community service!
Therapeutic Alliance LLC is a private mental health agency offering professional mental health counseling throughout Virginia for the past 10 years. We strive to provide culturally sensitive counseling services to children, adults and their families in several languages. Clients comprise all cultural, racial and economic backgrounds, including individuals with different sexual orientations.
The Therapeutic Alliance staff possess educational and clinical training that allows us to address mental health, substance abuse and behavioral issues using evidence-based methods. We provide extensive supervision to each and every case as a means to ensure a sound therapeutic approach. Our goal is to truly know our clients and to use this knowledge to guide, support, and motivate them as they make necessary life changes.
Therapeutic Alliance is a licensed provider of Intensive-In-Home(IIH), Mental Health Skill Buidling (MHSS) and Applied Behavioral Analysis (ABA).
We are offering:
Health Insurance
Health Saving Account
Dental Insurance
Vision Insurance
Life Insurance
Performance Bonus
Unpaid Extended Leave
Paid Time Off
Paid training time
Mileage reimbursement
Travel Time reimbursement
Phone reimbursement
Flexible Schedule
Liability insurance
Tuition Reimbursement
RBT Certification support
QMHP certification support
Staff recognition program
Competitive Salary Structure
Staff referral bonus program
Bilingual pay bonus
Job Summary
At Therapeutic Alliance LLC, we believe -People Make the Difference-, and we are looking for a bilingual Referral Center Intake Coordinator to help the growth of our organization with providing services for each and every client who contacts us. The Intake Coordinator is an integral part of the referral center team as the initial contact point for the client or referral source to initiate mental health services for the client. The Intake Coordinator sets the professional tone of the experience throughout the entire process by focusing on Therapeutic Alliance's 4C's (Client Centered, Commitment, Compliance and Communication). Detailed data collection and documentation, compliance, and consistent follow up are essential components of this position. Intake Coordinator accepts all referrals for agency and processes according to agency policy.
Responsibilities and Duties
Answers and records all incoming calls for referrals of services.
Uses excellent customer service skills in all communications.
Utilize computer Data entry of client information and statistical data using an electronic health record and other data collection systems.
Enters referral information into an information system, documenting communication and verified. insurance coverage for services is valid.
Gathers client information from insurance carriers, referral sources, financial counselors, and other staff to assist in establishing client financial cost share.
Acts as liaison between hospitals, health plans, clients, referral sources, site staff and other stakeholders.
Communicate with reimbursement team and Authorizations specialist for accuracy of patient responsibility and authorization of services.
Provides support to clinical and site leadership staff in order to facilitate administrative components of clinical referrals for various licensed services.
Ensure accurate completion of all forms.
Assist as needed with authorizations to ensure all are submitted in a timely manner.
Assist in follow up submissions as needed.
Communicates for reminder calls of upcoming assessments to referral sources, assessors, Site Directors and potential clients.
Accurate logging and filing in the information system of referral forms, assessment documents, and other data as required and utilized for the assessment team according to the policies and procedures outlined by the VA Office of Licensing.
Completes reports in a timely manner.
Maintains sales optimization in power BI for all incoming referrals, identify trends and tracks all referrals.
Monitors status of all referrals received, follows up with each throughout process, reports on status weekly.
Verifies client insurance at the time of referral.
Communicate with Site Directors on Sales Optimization.
Other duties as assigned.
Qualifications and Skills
Associate degree or equivalent (preferred).
Must be fluent in English and in Spanish (both required).
Previous experience in a behavioral health setting or psychiatric facility preferred.
Knowledge of insurance (preferred).
Detail Oriented, previous experience in a medical office or scheduling position, communications or customer service background.
Experience with computer software, Word, electronic health record, etc.
Ability to multi-task and stay organized, focused.
-Warm and Eager- to speak with, as you will become the second first impression for the agency.
Proficient in electronic health record systems and related software.
Good working knowledge of Microsoft Office programs.
Experience with multi-system phone lines and call back systems.
Knowledge of regional borders and all surrounding counties in service areas in Virginia.
Motivated and driven.
Excellent communication skills, both written and verbal.
Works well in a team setting and can manage multiple ongoing projects.
Proactively demonstrates problem solving skills and the ability to effectively communicate with all community allies as well as clinical assessment teams.
Apply with us to make a difference!
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