Description
At AWS, Customer Solutions Managers (CSM) work backwards from customers' business objectives, and help customers realize sustained business value by accelerating their customer transformation journey and cloud adoption at scale. CSMs accelerate time to value, by guiding customers on their journey with AWS and partner services and solutions, accelerating customer migration, modernization, and new innovation initiatives, and improve the customer's experience with AWS. CSMs are instrumental to helping customers capture the full potential of AWS' industry-leading solutions. CSMs are thought leader with a strategic, insurgent business mindset who identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, orchestrate advanced technical architectures, and establish programmatic governance for success of transformational programs.
As the Director of Customer Solutions, U.S., you are a strategic leader who inspires your team to guide and advance AWS customers on their journey to the cloud. You will recruit, develop, and support a group of highly talented leaders that are obsessed with our customers' success, and build a diverse and inclusive culture . You are aligned to our field sales organization and provide strategic thought leadership on building technical solutions that are aligned to the needs of customers across multiple industry verticals and go-to-market segments. This is a leader of leaders role and the ideal candidate will develop and grow customer-obsessed professionals who partner with customers of all types to advise, mentor, and accelerate customer value through cloud adoption.
At AWS, we embrace our differences. We are committed to furthering our culture of diversity, equity, and inclusion. We have 10 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Key job responsibilities
Roles and Responsibilities
- Accelerate time to value and cloud journey of AWS customers
- As a key member of the area business development and sales management teams, ensure success and growth in our customers cloud journey.
- Engage with customers as a technical executive sponsor to accelerate their business outcomes.
- Lead the team of CSMs across US and hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources.
- You will own the needs of your team, set and measure goals, coach and mentor employees, and contribute to the overall evolution of the technical delivery function.
- Coach Customer Solutions Managers in the skills needed to successfully lead virtual teams, manage cadence and have the wherewithal to help our customers work backwards.
- Guide and motivate the development of thought leadership including blogs, presentations, whitepapers, and other high-value customer facing guidance and best practices.
- Build deep relationships with decision makers within customer accounts to enable them to be -Cloud advocates.-
- Act as a conduit and liaison between customers, service engineering teams and support to influence the improvement of AWS services and solutions.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Austin, TX, USA | Chicago, IL, USA | Irvine, CA, USA | New York, NY, USA | San Francisco, CA, USA | Seattle, WA, USA
Basic Qualifications
- 10+ years of experience leading and growing teams of senior technology professionals
- 10+ years' experience design/implementation/consulting experience of distributed applications
- High level of comfort communicating effectively across internal and external organizations, with both technical and non-technical audiences
- Demonstrated ability to adapt to new technologies and learn quickly
- Ability to speak in public and in front of an audience is a big plus
- Technical degree required (or equivalent work experience); Computer Science background highly desired
Preferred Qualifications
- History of successful technical consulting and/or architecture engagements mid-sized or startups
- Modern cloud architecture experience
- High level of comfort communicating effectively across internal and external organizations
- Meets/exceeds Amazon's leadership principles requirements for this role
- Meets/exceeds Amazon's functional/technical depth and complexity for this role
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $241,200/year in our lowest geographic market up to $350,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
