Overview Who we are Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world. As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as SlurpeeR and Big BiteR. -Brain Freeze- is a 7-Eleven registered trademark for our 53-year old SlurpeeR and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month. But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers. Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. How we lead At 7-Eleven we are guided by our Leadership Principles. Be Customer Obsessed Be Courageous with Your Point of View Challenge the Status Quo Act Like an Entrepreneur Have an -It Can Be Done- Attitude Do the Right Thing Be Accountable Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores. About This Opportunity Responsibilities Skipcart is a division of 7-Eleven focused on revolutionizing on-demand delivery and last-mile operations across the United States. Our mission is to provide exceptional driver and delivery experiences, optimizing the efficiency of our platform. Overview We are seeking a dynamic and highly skilled leader to join our team as the Head of Product for Skipcart. In this role, you will be solely responsible for leading the product strategy and development for 7Drive's driver and delivery side of the business. You will oversee a team of 6-8 experienced product managers and have product ownership over various key areas, including driver experience, tooling for driver operations and customer support, foundational driver analytics, delivery orchestration, and merchant partner product features. Responsibilities Product Strategy and Development: Develop a deep understanding of our driver users, leveraging empathy and research to identify and solve their problems effectively. Lead and manage a team of 6-8 experienced product managers, ensuring effective collaboration and seamless execution of product initiatives. Own the product roadmap for driver experience, including driver pay, driver mobilization and retention, and driver acquisition. Drive the development of advanced tooling for driver operations and customer support to enhance efficiency and effectiveness. Oversee foundational driver analytics, leveraging quantitative analysis to prioritize product initiatives. Manage the product strategy and development for delivery orchestration, optimizing the delivery process and creating efficiency. Lead the development of merchant partner product features, including new products and direct integrations. Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including engineering, design, sales, marketing, and operations, to align on product goals and priorities. Ensure effective communication and coordination between teams, stakeholders, and executives. Foster a culture of trust, teamwork, and excitement within the product teams, encouraging collaboration, innovation, and continuous improvement. Qualifications Bachelor's degree in a relevant field such as Computer Science, Engineering, or Business. Minimum of 8 years of experience in product management and UX, with a focus on driving successful product strategies and executions. 3+ years of product management experience working with food delivery technology companies or startups / high growth tech companies. Proven track record of leading and managing high-performing product teams, demonstrating exceptional leadership and team-building skills. Extensive experience in collaborating with cross-functional teams to identify, scope, and execute critical projects. Strong analytical abilities, with a structured and data-driven approach to problem-solving and decision-making. Customer-centric mindset, with a deep understanding of driver needs and the ability to anslate them into innovative product solutions. Excellent communication skills, both verbal and written, to effectively convey complex ideas and plans. Proven ability to work cross-functionally and manage multiple stakeholders, ensuring alignment and engagement throughout the product development process. Education Qualifications Bachelor's degree in a relevant field such as Computer Science, Engineering, or Business. Advanced degree, such as a Master's or MBA, is strongly preferred. Strong understanding of product management principles and best practices, supported by continuous learning and professional development. Demonstrated expertise in leveraging data analytics tools and platforms for reporting, visualization, and driving data-informed product decisions.
