Job Summary:
JOB DESCRIPTION - Senior Product Manager, Fan Identity
Location: New York, NY; Chicago, IL or Los Angeles, CA
Division: Marketplace
Line Manager: Director, Product
Contract Terms: Full-time/Regular
THE TEAM
The Marketplace Product team at Ticketmasterdrives theconsumer experience for the onlineand mobileface of the business and the technology behind it -which enables fans to discover and buy the music, sports or arts and theatre tickets they justcan'tmiss out on.
THE ROLE
We are seeking a highly motivated Senior Product Manager to join our product team. Our product team manages a portfolio of web & app experiences that focus on the fan journey of discovering, purchasing and attending live events.
In this role, you will work closely with clients, marketing and business development teams to develop and execute the product strategy to facilitate and establish usable fan identities. The goal - to capture and aggregate data signals to enable informed decisioning; accurate profiling; effective experience targeting and timely engagement across the Ticketmaster ecosystem. Knowing who someone is, what they want, when and how they want it will drive commercial success, fan satisfaction and loyalty.
You will be responsible for defining and documenting requirements and working closely with creative and engineering teams to design, implement, test, and deploy in a fast-paced environment, as well as create real time data analytics to evaluate product performance.
The ideal candidate is an accomplished professional, with a proven track record of delivering world-class products, and a proactive, self-starter who is always looking to improve efficiency and solve problems as they are arise.This role is intensely cross-functional with a scope that spans fan experience, demand aggregation, marketing, campaign and data management.
They should possess a unique blend of business and technical savvy; a big-picture vision, and the determination to make that vision a reality. They should enjoy spending time engaging with clients, business stakeholders, and internal support staff to understand different use cases and find innovative solutions to deliver compelling products and features.
This person should be flexible yet assertive, comfortable in an "all hands-on deck" environment, able to manage internal and external stakeholders, and operate/coordinate across multiple teams including Business Development, Engineering, Marketing, Product, Operations, and Support.
RESPONSIBILITIES
Have a passion for envisioning, designing, and bringing transformative and leading-edge products to market.
Manage the entire product life cycle: influencing product strategy and direction, defining and prioritizing product requirements, features and functionality; owning product roadmaps; and recommending strategic product direction.
Help shape the roadmap for your products including consumer facing features, tooling for clients, and data feeds, in collaboration with business and technology stakeholders.
Formulate a clear and coherent business case, competitive analysis, and product marketing documentation.
Specify market requirements for current and future product features by conducting market research and analyzing site and feature performance.
Define product specifications using clear and consistent user stories with any acceptance criteria or supporting documentation supplied.
Work with creative and engineering teams during the development cycle to ensure the product meets customer requirements.
Drive through delivery of a feature from conception to launch; develop and implement go-to-market plans and work with all departments to execute.
Produce up-to-date and accurate feature documentation, both within the release cycle as well as in an ad-hoc capacity.
Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
Create a positive environment for the product team including open, honest communication and a clear path to escalate risks and issues
REQUIREMENTS
5-7 years of proven experience working on complex eCommerce software products in a fast-paced environment, with the ability to adhere to tight deadlines
Ability to demonstrate impact and efficacy of initiatives on the business
Strong interpersonal/communication skills, and ability to influence, steer, and motivate people at all levels across a broad variety of job functions
Experience with deciphering business needs and converting requirements into clear, coherent specifications using user stories, user flows, acceptance criteria and any other supporting documentation.
Natural curiosity about how things work and a strong technical background to explore new technologies
Excellent organizational, presentation, and writing skills
Bachelor's degree or equivalent work experience
Knowledge of, or experience with, emerging technologies related to ticketing, live streaming, and/or live events
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Flexible, collaborative, team player
Ability to juggle multiple priorities, be proactive and make things happen in a fast-paced, dynamic environmentwhile driving for service excellence - simple is better
Integrity - do what you say you are going to do
Passion for entertainment and digital media consumer products and services, experience in these industries strongly preferred
NOTE: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
