At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
This role is primarily remote/work from home supporting our Toledo, OH market. Hire must be willing and able to travel onsite within market 10% of the time (ideally driving distance).
ABOUT US
As a faith-based and patient-focused organization, Bon Secours Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
SUMMARY
The Labor Relations Manager assists in administering, interpretation, and facilitating collective bargaining agreements between unions, associates and leadership by providing advice and consultation to support Bon Secours Mercy Health positive labor relations strategy, including but not limited to: addressing, processing, and investigation of grievances and complaints, consultation with cross functional partners to bring resolution to complaints in a timely manner, interpretation of company policies and collective bargaining agreements for management, assisting and determining labor and management solutions are in compliance with relevant CBAs, counseling management regarding their responsibilities, supporting compliance efforts and coaching on changes in relevant laws/regulations, interpreting and applying relevant collective bargaining agreement provisions in union environments. Supports the Labor Relations Director on implementation and execution of initiatives impacting associates represented by a union.
ESSENTIAL JOB FUNCTIONS
Assist with execution of labor relations functions, including, but not limited to, participation in grievance responses, arbitration and collective bargaining processes and labor-management meetings, as appropriate.
Communicate effectively with leadership and union representatives on a daily basis to create positive associate and union relations by addressing grievances appropriately by investigating circumstances surrounding the dispute, evaluate adherence to contract language and completion of resolution procedures and creating effective compromises.
Interprets and applies applicable labor and employment laws, regulations and standards at the federal and state level, in consultation with the legal department.
Identifies risk and potential company liability in case fact patterns and uses sound judgment in obtaining legal counsel when warranted.
Prepares cases for legal review and pending arbitrations, assist by completing risk analysis and providing recommendations.
Assist management during crisis situations such as work stoppages or labor disputes.
Collaborate with multiple stakeholders with differing points of view while maintaining confidentiality of complex and highly sensitive subject matter.
Make recommendations for policy changes or enhancements based on experience with prior situations; identify unproductive internal processes and recommend improvements.
Assists in the timely processing of inquiries from leadership and union representatives as outlined in applicable collective bargaining agreements.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
EMPLOYMENT QUALIFICATIONS
Required Minimum Education:
High School Diploma or GED
Specialty/Major: Human Resources
Preferred Education:
2 Year/ Associates Degree
Specialty/Major: Human Resources
Combination of post-secondary education and experience in lieu of a degree.
Licensure/Certification Preferred:
SHRM-CP, SHRM-SP /Labor Relations Specialist
Minimum Years and Type of Experience:
5 years in Business/Healthcare/HR/Labor Relations with proven career progression.
1 year experience in labor relations required.
Other Knowledge, Skills and Abilities Required:
Excellent customer service, communications and interpersonal skills. Excellent listening skills and ability to probe based upon responses provided. Excellent oral and written communication skills including the ability to organize and present information in a clear and concise way. Ability to build rapport and communicate challenging information effectively. Skilled at interviewing employees, witnesses and supervisors to gather relevant case information, preparing detailed documentation and maintaining files in preparation for potential future claims. Reasoning ability that includes strong problem solving and conflict resolution skills required. Ability to maintain highly confidential information. Regular, dependable attendance and punctuality. Knowledge of Federal and State Employment Law
Other Knowledge, Skills and Abilities Preferred:
5+ years' experience in Employee and Labor Relations or related field
Functional (Hard) & Interpersonal (Soft) Skill Items - Required
Advanced use of Microsoft applications
Interpreting information to make recommendations
Data and information interpretation
Influencing skills and buy-in creation
Leverage online tools for work
Critical Thinking
Interpret business context and understand business operations
Teamwork and Collaboration
Detailed tracking
Leadership
Create organizational design/change management plans
Root cause identification
Create, document and visually convey strategy
Relationship building and partnership at all levels of the organization
Executive level communication skills
Analyze business challenges and create solutions
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
