Title: NGIS Front Office Manager FT w/ Benefits Location: United States-Washington-Bremerton Job Number: 240000M3 Join us as our next Front Office Manager at Naval Base Kitsap, WA at the Navy Gateway Inns and Suites. ELIGIBLE FOR A $2,500 HIRING INCENTIVE (must meet eligibility req't) Why the Navy Gateway Inn & Suites (NGIS) and Navy Exchange Service Command (NEXCOM) ? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the NGIS located on Naval Base Kitsap-Bangor/Bremerton no two days will look the same. o You can expect an unforgettable, dynamic, and competitive work environment. o We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day. This is where YOU fit in: NGIS Naval Base Kitsap is in need of a Front Office Manager to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. You will perform a variety of tasks which involve making the NGIS a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer - our Military patrons and their families. So, what does a typical day look like? What does it take to succeed? o Provide excellent customer service to our valued and honored guests. o Utilize Property Management System to access guest information and retrieve reservation details. o Trains, instructs and supervises personnel assigned to Front Desk o Provide assistance in handling customer complaints o Supervises all front desk operations and reservations o Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations The Qualifiers: o 1 year of responsible experience in administrative and professional or other responsible work which enable applicant to gain general knowledge of business practices. May substituted one year of academic study above the high school level in a hotel/lodging/hospitality school for 6 months of general experience. o 2 years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment o Must possess the knowledge and skills necessary to perform job duties. o Must pass a pre-employment criminal background check. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why we offer a competitive federal salary & comprehensive benefit plan. o Benefits begin on DAY ONE Medical/Vision & Dental 401(k) & Pension Plan Life & Disability Insurance Sick and annual leave accruals Tuition reimbursement program Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! Employee Assistance Plan (EAP)* *Includes LifeMart Discount Savings Program Qualifications: GENERAL EXPERIENCE One year of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. Ability to effectively communicate both orally and written with proficient English. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field. AND SPECIALIZED EXPERIENCE Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment. Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash.
