The System Navigator is responsible for daily coordination with the installation client manager to ensure the facilitation of connections between families who have special needs and the systems of required care. Assigned functions of the position include intake; identification of the Family members needs assessment, referral, follow-up, advocacy, and monitoring of outcomes; and collaboration with military and civilian community resources.
Briefs family readiness staff and others upon request.
Represents the program at installation coordinating committees.
Manages the Soldiers and Family member records in accordance with DoD and Service regulation.
Transfers records to the appropriate program personnel when transitions occur.
Collects and analyzes data for planning, reporting, and program improvement.
Ensures all designated reports are submitted to Service Headquarters as required.
Remains informed regarding recent research and policies.
Monitors, evaluates, and enhances program services to meet the needs of Families.
Develops partnerships with military and civilian agencies and offices (local, state, and national).
Improves program awareness.
Provides information updates to Families.
Hosts and/or participates in program Family events.
Implements policies, procedures, and practices that connect Families to support services.
Partners with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
Provides Families with current information and assist Families in connecting to resources.
Other Job Requirements
Responsibilities
United States citizen.
Bachelor degree in social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; or community health or public health.
Minimum one year experience in Family and children's services or community organization.
Knowledge of human service principles and practices, individual Family needs and problems relative to case management and changing social patterns, knowledge of military and civilian community (local, state and Federal programs), their mission and relationship to readiness, retention and resiliency.
Knowledge of military, state and Federal laws, policies, regulations and practices regarding medical, educational and Family support services, knowledge of available medical, special education and community support programs and services.
Knowledge of military and civilian community (local, state, and Federal programs), their mission and relationship to readiness, retention, and resiliency.
Ability to research, analyze, and conduct studies to evaluate effectiveness of program operation, resolve problems, and develop a comprehensive coordinated Family Service Plan.
Ability to plan, organize and analyze work assignments to determine appropriate course of action.
Shall have skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care.
Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays
Ability to communicate and interact with others, both in person and/or by telephone to conduct business.
Working under time pressure.
Working rapidly for long periods to meet deadlines.
Must be able to travel as needed and adhere to AFSC travel policies and procedures.
Must be able to enter private homes that may or may not provide easy access for those with physical disabilities or those recovering from physical rehabilitation or post-recovery mobility.
Position requires ability to transport self from office locations to private homes, other offices and facilities where training and other program activities occur.
General Job Information
Title
System Navigator, EFMP
Grade
19
Work Experience - Required
Behavioral Health
Work Experience - Preferred
Education - Required
Bachelors
Education - Preferred
License and Certifications - Required
License and Certifications - Preferred
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
