Job Summary:
JOB DESCRIPTION - Senior Product Designer, Enterprise - Artist Portal
Location: Hollywood, CA USA
Division: Global Enterprise
Line Manager: Director, Product Design
Contract Terms: Full-time/Regular
THE TEAM
As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight: We improve our clients and on-the-ground teams' day to day with our unique range of ticketing and event management solutions. We help them move through their jobs a bit easier, a bit faster so they can help our fans get faster to their dreams. As a designer at Ticketmaster, what will you create?
THE ROLE
As Senior Product Designer -Enterprise, you will create innovative, best-of-breed design solutions for the next generation business-to-business products in our Ticketmaster Enterprise portfolio. You will interface with some of the biggest names in live entertainment and take on the challenge of building world-class solutions that can scale and bring value to organisations of varying sizes and objectives. You will collaborate with clients, product & engineering, and various business stakeholders day-to-day and take ownership of design development from conceptual sketches and research all the way to pixel-perfect final deliverables. Your portfolio showcases how you've driven innovative design solutions for large-scale e-commerce sites, high-traffic portals, or complex software/applications. You have experience with and are comfortable leading conversations with clients, synthesizing their feedback andutilizing it to improve the overall user experience. B2B, SaaS or Rich Internet Application design experience is a plus.
RESPONSIBILITIES
Use core information architecture and design expertise to take product design deliverables through a full project lifecycle
Initiate and conduct user/market, usability and competitive design research
Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
Participate in and lead ideation workshops with cross-functional teams
Generate wireframes, storyboards, prototypes, and/or define the structure for design artefacts to be produced
Ensure Ticketmaster's brand identity is considered and integrated into all features, and ensure the logical user flow is translated into an intuitive and stylish experience
Conduct internal QA tests to ensure deliveries meet initial design specifications
Work with the Analytics and product management teams to drive measurable UX decisions
Collaborate with other product designers in maintaining the Global Design System
Understand long-term vision and strategic business goals of the department
Keep skills fresh and be able to share out best practices, technical trends and developments with team
Opportunities for mentorship of Interns or Associates
REQUIREMENTS
-Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design, and/or branding
-An outstanding portfolio with cross-platform product design works
-Ability to drive a range of innovative and compositionally strong design solutions
-Fully conversant in one or more industry software, i.e. Figma, Sketch, Adobe Creative Suite, Zeplin, Axure, etc.
-Experience working with/on pattern libraries/design systems
-Ability to think creatively and present concepts clearly to stakeholders and team members
-An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / AJAX / JavaScript / SQL
-A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
-A fundamental understanding of relationship between good UX, UI design and branding
-A strong understanding of grid systems and layouts and/or exceptional typography and graphic design desired
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
-Strong analytical and creative problem-solving skills
-A passion for interaction and customer involvement
-Excellent written, verbal communication and presentation skills
-Ability to work on multiple projects simultaneously
-Proactive in learning and being fluent in latest UX trends and technologies
-Have excellent verbal and written communication
NOTE: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
