The Senior Manager, Product & Technology is responsible for executing the design, product and technical build, support and maintenance of a key product or limited product portfolio, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. Most often leading teams of 20+ FTE with skip level employees, and may lead teams of onshore and offshore contracting companies. Direct reporting line may include team(s) of Product Manager(s), Product Owner(s), technical and solution architecture, DevOps management, UI / UX, Test, as well as full stack Software Development.
Senior Manager is also responsible for attracting, hiring, retaining a high performing, full stack, team of Product Managers, Software Developers, architects, other members of technical staff, and Managers to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside your direct teams with Customer or Customer representative teams, partner organizations, dependent technology teams, and supporting vendors.
What you'll do in your role.
Strategy, Vision, Analysis
- Works in collaboration with Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to customer teams and groups, as well as close working teams within P&T.
- Responsible for both internal and external software development (on all aspects of cycle) required to deliver products.
- Ensures Product Team follows enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.
- Designs and develops methods and tools to measure team performance striking a balance between customer or technology-based innovation, quality, speed to market, Agile team velocity, cost.
- Provides review and guidance to Product Management team on product vision, strategy, roadmap for product(s) or group of products, methods and frequency of customer research and feedback, ROI analysis / funding, including identification and remediation of possible gaps.
- Regularly cascades to direct reports Vision, Strategy, and goal-based communications from executive and direct leadership.
- Leads adoption of industry leading practices in areas of Customer Innovation, Customer Experience, Scaled Agile Product Delivery, Lean Product Delivery, CI / CT / CD, cloud, microservices / container architecture.
Business & Technical Execution
- Regularly provides review and guidance to Product Management team on execution related responsibilities. This includes:
Product Backlog structure and prioritization, process.
Participation in Big Room (Program Increment) planning, and other major Agile sessions and ceremonies.
Customer reviews and demos.
Customer and Leadership level communications.
- Support team response, or fields and responds, forwards customer or Leadership escalations, as appropriate.
- Supports creation and execution of key vendor contracts.
- Manages key vendor relationships and delivery accountabilities of vendor or vendor resources as appropriate.
- Assists direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered.
Leadership, Coaching and Relationships
- Creates clear and measurable goals for team aligned to company, department, functional area objectives.
- Supports 5 - 10 (max) persons in direct reporting relationship; most often direct reports are Managers representing full stack teams from product, architecture, development, UI/UX, etc.
- Conducts regular 1:1's with direct reports.
- Regularly observes and creates opportunities to observe direct reports and note positive, as well as constructive feedback. Shares and reviews feedback with their direct reports in a timely manner.
- Gathers regular feedback about direct report performance, relationships, etc. from skip level employees, Agile teams, customer teams and synthesizes the information into meaningful, actionable feedback for their direct report(s).
- Develops formal and informal performance reviews in accordance with company or P&T driven timelines. Ensures proper, fair, calibrated, timely completion of formal performance reviews across all Managers and skip level employees.
- Develops or contributes to creation of development plans for each direct report and performs an active role in completion of actions noted in those development plans.
- Fosters strong, collaborative relationships with customer and customer representative groups at all levels for self and Product team.
- Hire, manage, and develop a team of high performing managers and individual contributors.
The experience you'll bring.
10+ years related working experience
Education level
Bachelor's degree in Computer Science, Engineering, IT or equivalent experience.
10+ years related working experience
Education level
Bachelor's degree in Computer Science, Engineering, IT or equivalent experience.
Position details
Req ID: 193009BR
Department: Information Technology
Travel Required: No
