The mission of the Lone Wolf Team is to support, operate, and maintain a DoD (Department of Defense) provided, integrated voice, video, and data global communications network that facilitates collaboration among senior leaders and key staff.
Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role, you will be able to rapidly adapt and learn how to operate the front and back end of new products and processes.
Responsibilities:
Lead and manage a team of Engineer Project Managers on large projects or significant segments of large complex projects using the ITIL model under Service Strategy.
Develop project schedules, task dependencies, milestones, and reporting metrics in support of complex enterprise engineering efforts.
Successfully identify and track risks /issues and mitigation efforts for successful project delivery.
Provide timely, accurate, and succinct daily/weekly reporting of ongoing project efforts and assist in the forecasting, scheduling and planning of multiple concurrent projects.
Engage with Functional Managers to determine resource allocation across multiple matrix teams and provide deconfliction of priority project assignments.
Ensure clear identification of requirements on new service requests and engage with technical teams to specify technical tasks, level of effort and basis of effort estimates, and any functional gaps to address project execution.
Demonstrate technical knowledge in areas of enterprise network devices and services, major IT support systems - voice IP systems, video teleconferencing, MS Enterprise -AD/DFS/Print services, SAN storage subsystems, and computer hardware and software support.
Demonstrate technical familiarity with WAN/LAN topology, services, and terminology.
Serve as lead administrative supervisor, providing mentorship and coaching opportunities.
May be required to work beyond typical work times to include on-call, recall, and/or standby.
Requires travel (about 10-25%) primarily throughout the National Capital Region; Other travel locations may be required as well
Possess excellent verbal and written communication skills
Expert use of MS Visio and Project and proficient use of MS Word, Excel, PowerPoint, and SharePoint tools.
Experience using Remedy or ServiceNow IT ticket systems
#divergent
Clearance Required:
Minimum Education:
Experience supporting Agile and Waterfall project management methods
Understanding of DoD acquisition regulations
Proven working knowledge of IT infrastructure
Minimum Years of Experience:
At least 10 years of relevant Engineering and Project experience
Experience supporting Agile and Waterfall project management methods
Understanding of DoD acquisition regulations
Proven working knowledge of IT infrastructure
Proven experience in recommending solutions that improve customer satisfaction and/or the mission of the customer
Preferred:
B.S./B.A. in IT or business-related field
10 years of experience leading Engineering IT projects
Practical understanding of Microsoft Enterprise services and solutions for on premise environments.
PMP, PMI-ACP, or CSM certification
ITIL certification
Knowledge of ITSM
