Job Summary:
THE TEAM
We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
THE JOB
The Sr. Artist & Promoter Relations Manager is the face of Ticketmaster Music to the artist community and plays a critical role in delivering exceptional tour wide support for key artist, promoter, and agency clients. The Sr. Artist & Promoter Relations Manager is an expert on all relevant TM products and services in order to educate the artist community and help them reach their touring goals.
The Sr. Artist & Promotions Relations Manager acts as an advocate of the artist within Ticketmaster, representing their interests, making decisions on their behalf, and working within Ticketmaster to meet/exceed the established goals for the tour. This role is also relied upon to be a valuable resource in assessing the viability and success of tour offerings, as well as to provide critical insight into the touring business as a whole.
WHAT YOU WILL BE DOING
Responsible for overall artist & promoter client satisfaction and ticket sales, supporting hundreds of tours per year for your segment.
Develop strong, consultative relationships with key promoters, agents and managers, along with their respective ticketing and marketing staff.
Work closely with clients to introduce and educate them on various Ticketmaster programs/tools that affect tour performance, such as, but not limited to: VIP, Platinum, Pricemaster, Verified Fan, Ticketmaster Request, SafeTix and digital ticketing, SmartQueue, abuse prevention, TM+ and TM1.
Work with clients to establish goals for each tour project, communicate them internally, and monitor progress towards those goals.
Become a specialist in the unique needs of our promoter and artist clients to guide internal development of Ticketmaster product and services.
Configure Ticketmaster's suite of products and services into tour-specific, customized ticketing & marketing campaigns; enabling artists and promoters to capture data and demand, sell more tickets, connect with more fans, optimize pricing, maximize revenue, understand their data, and prevent abuse.
First line support of day-to-day client needs; take the lead in managing and motivating different team members toward meeting client expectations regarding tour objectives and outcomes.
Identify new opportunities for expansion and growth within your segment; How can we help shift buying patterns from box office sales to advanced online sales? How can we help properly educate on the transition to digital ticketing? What new products can we build that will help artists better meeting their touring goals?
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
Bachelor's degree and 8+ years of music industry experience
Previous experience at a ticketing company, music label, management company or talent agency preferred
Existing relationships with key promoters, artist managers and agents preferred.
Self-starter, with a bias toward action and execution
Passion for music
Must be proficient in Excel, Powerpoint, Word and Outlook. Salesforce experience a plus.
Must be able to think through, evaluate and solve problems logically and efficiently.
Must have exceptional organizational skills and meticulous attention to detail.
Must conduct all matters and communications in a professional and courteous manner as a representative of the company.
Must be a proactive problem solver, instilled with a sense of urgency for projects large and small.
An understanding of marketing (especially digital and social media marketing) for music artists is a huge plus
Demonstrated ability to manage cross-departmental projects, for teams working towards the same goal
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Rock Solid Reliability - I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork - I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity - I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
