Job Family: Customer Services
Req ID: 426221
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.
Document Management Specialists are trusted core members of a team that manages crucial, detailed components of the Siemens sustainable energy management program, which lights our schools, hospitals, and universities and powers our economy. This role requires a high degree of accuracy, efficiency, and initiative. As one of our Specialists, you will be relied upon for your sharp observation skills and especially for your diplomatic ability to negotiate professionally with utility vendors across the United States and Canada, bringing savings and assurance to some of our biggest customers.
As a Document Management Specialist, you will:
Communicate with internal parties and utility providers to obtain missing invoice data using various contact methods as needed (phone, fax, email, and other web-based systems). Primary method of contact is via telephone with up to 8 hours of phone work daily.
Negotiate the waiver of fees and/or obtain due date extensions as needed
Determine invoices to be obtained by evaluating key data points
Update systems of operation with tasks performed and relevant data
Communicate to internal and external parties in a clear and detailed manner
Retrieve, open, scan, file, and shred mailed invoices and non-invoice documents
Ensure electronically received invoices via EMN are submitted to the appropriate Data Capture Team
Perform at or below Target Key Performance Indicators (KPI's) per Standard Operating Procedures
Participate in the re-evaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process
You will make an impact with these qualifications:
Basic Qualifications:
High school diploma or state-recognized GED
Prior Siemens experience
Entry-level skillset with up to 2 years of successful experience in a similar phone and/or data-based role generally comparable with the tasks and responsibilities as presented above
Successful completion of Utility Bill Knowledge training
Successful completion of Document Management/Siemens job-related training
Strong verbal and written communication skills
Professional Phone Presence
Ability to research and navigate websites and internal systems
Microsoft Office Suite
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
1 - 2 years of vocation/technical training or an Associate's degree in a related field
Specialized skill training or certification pertinent to the position
Type at a minimum of 45 WPM
Microsoft Outlook
You'll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $29,190 - $50,040. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
Ready to create your own journey? Join us today and help create a better #TomorrowWithUs!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
#LI-DNI
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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