Device Repair Technician & Retail Associate
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Nashville, TN, USA
$14-$15
Hourly
Full Time
401(k) w/ matching, 2 Weeks PTO Annually, Paid Holidays, Employee Discount, Bonus Opportunities
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Customer Service / Sales / Repair
Locally owned and operated for 23+ years! Come join our tight-knit team("family") in a customer-oriented, frequently fast-paced work environment with opportunities for skills, knowledge, benefit and pay growth!
Assist with batteries, light bulbs and accessory items to retail and commercial customers. Pleasantly engage customers, listen to what they have to say about their batteries/systems and lighting needs, and recommend solutions. Perform battery tests, installations, and battery pack rebuilds. Repair phones, tablets, and other small devices with a step-by-step process and guidance. Contribute as a Team Member to the overall success of the store. Associates must be able to lift 50 + pounds, should have a valid driver's license, and must have access to reliable transportation.
Integrity, reliability, helpful/courteous customer orientation, product knowledge, sales skills, and a friendly team orientation are critical factors in the success of our business and of our associates.
While working: Live a "Customer First" mentality
Perform Customer Service / Sales duties.
Greet customers promptly, determine needs and answer questions.
Suggest needed sales add-on items, participate in retail store and commercial sales activities to achieve sales goals.
Ask questions to identify potential commercial customers.
Operate computer/cash register to initiate and complete sales transactions.
Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
Maintain the facility, inventory, property, and customer service levels to management standards.
Develop and maintain current knowledge of product and service offerings
Adhere to general and specific safety standards
Engage as a "can-do" team member. Proactively follow through on commitments and/or tasks needing to be performed.
Merchandising / Inventory
Rotate and stock inventory; perform inventory counts as required.
Install batteries, perform tests and tech work.
Load, unload, and deliver or arrange delivery of products.
Organize daily recovery of displays to achieve full store appearance.
Maintain retail shelf label pricing.
Build displays; setting up & taking down shelves and fixtures.
Prepare store for daily opening and closing.
Qualifications
H.S. diploma/equivalent and 6 months prior work experience preferred or equivalent combination of education and experience.
Prior retail experience preferred but not required.
Ability to gain quick and solid understanding of company's products, processes, point of sale, and cross reference systems.
Good listening and verbal communication skills with a customer focus.
Must possess and use organizational and analytical problem solving skills.
Ability to handle multiple projects/tasks to effectively prioritize, follow up, and meet deadlines with multiple tasks and projects.
Ability to calculate simple math, percents, ratios and algebraic expressions and read gauges.
Demonstrated technical aptitude and or technical experience desired.
Valid driver's license with clean driving record preferred.
