Job Summary:
THE ROLE:
The Guest Ambassador proactively interacts with guests before, during and after events to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.
JOB FUNCTIONS:
Act as a welcoming, knowledgeable ambassador of the White River Amphitheatre and Live Nation
Communicate venue information about policies and procedures to guests
Look for ways to proactively assist the guest to ensure they have an enjoyable experience
Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. and venue amenities
Assist guests with needs such as finding their seats, seat relocation, escorting guests to special events and locating lost items
Assist in resolving guest complaints
Direct restroom and concessions lines, as needed, to shorten guest waiting times
Participate in the venue's sustainability program, which could include sorting waste, collecting recycling and educating our fans about our efforts
Partner with other crew members at the end of the show to store equipment, clean up and close the venue
Report maintenance and cleaning issues in a timely manner
Assist other departments to support staffing levels as needed
Other tasks as requested
QUALIFICATIONS:
Must be 16 years of age or older
Must present unexpired original document(s) establishing identity and authorization to work in the United States
A clear pre-employment criminal background check is required
Must be comfortable talking with and proactively approaching guests
Creative thinker and problem solver
Excellent verbal, written and interpersonal communication skills (foreign language speakers and ASL interpreters could earn a bonus!)
Acute sense of judgment, tact and diplomacy
A strong sense of teamwork
Position requires constant standing, walking and/or climbing stairs for long periods of time, outdoors in all weather conditions
Must attend employee orientation and complete required online training modules
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
