Fixed Operations Manager
Field Management Dallas, Texas
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Description
Fixed Operations Manager
Position Summary Reporting to a District Manager, the Fixed Operations Manager position is responsible for the growth, increased utilization, and management of assigned locations that could include auctions, dealers, rentals or fixed sites in his/her geographic area. Primary duties include the supervision of PDR, Paint, Wheel, Interior, InFleet/DeFleet operations and technicians, while at the same time managing the vehicle flow and demands of each customer.
Daily/Weekly Operations
Effectively penetrate all growth opportunities, increasing utilization within assigned locations, to include internal departments such as new, pre-owned, and service.
Seek out new business opportunities; effectively building relations and creating opportunities while evaluating needs.
Ensure compliance with company policies including all pertinent employment, safety, environmental laws and requirements to ensure a workplace that safeguards the rights and physical well-being of every employee.
Walk and check in with assigned operation locations to maximizing all opportunities within the program limits.
As reconditioning repairs are finished, conduct quality control checks to ensure repair meets standards. Distribute re-do list and follow up to ensure that appropriate repairs are completed.
Ensure all technicians and other personnel have proper direction, ample work load, and working at peak efficiency.
Manage all paint supplies and controlling waste while keeping sufficient stock.
Communicate with the DM/ROD as to any pertinent situation, possible opportunity and help create a plan for implementation if deemed a viable opportunity.
Prepare an operational update/report for DM/ROD outlining technician performance and accounts in the assigned area.
Work with Hail Department to prepare hail estimates as needed.
Training
Coordinate new hire orientation to ensure smooth transition for new employees into the organization.
Conduct monthly meetings; providing assistance, tips, and feedback on sales tools and other performance-enhancement skills.
Ensure all technicians receive proper technical support to maximize their reconditioning skills.
Identify and schedule candidates for advanced training, cross training and/or new product implementation.
Continue personal development to advance knowledge, improve operations and further develop sales skills staying ahead of the market.
People Management
Act as Team Leader and mentor to Technicians by remaining in close contact daily through a combination of telephone and in-person interface.
Proactively identify and resolve issues with employee performance.
Work with DM/ROD/RVP to ensure proper staffing levels are met to handle current and new business opportunities
Conduct informal and formal performance reviews to ensure employees are aware of their strengths and opportunities for improvement, and develop plans to improve their performance and average monthly billings.
Promote the happenings and direction of DW by conducting monthly technician meetings.
Customer Relations
Work with designated management/service writers and educate regarding Dent Wizard's PDR, paint repair processes and other reconditioning services.
Ensure that any DW supplies, tents, vehicles or equipment is kept clean and orderly at all times.
Visit all assigned locations (existing or target) weekly to build stronger or new relationships with any decision makers.
Promote DW's reconditioning services, people and direction in a positive manner.
If applicable, walk and estimate whole sale, body line, and turn back vehicles on a regular basis to find opportunities.
Conduct weekly/monthly reviews with certain customers and departments.
Qualifications
Outstanding communication skills and exceptional attention to detail.
Proven ability to manage, coach, and lead others.
Excellent time-management skills.
Paint, body shop, PDR or reconditioning skills a plus.
Demonstrated ability to create and/or implement processes.
Strong organizational and planning skills.
Basic computer skills; Excel, Word, e-mail.
Proven ability to sell.
