At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Primary Function/General Purpose of Position
The Clinical Liaison is primarily responsible for the referral development activity associated with Mercy Acute Rehabilitation Unit and acts as a liaison between internal and external referral sources, and internal operations. The liaison will participate in community and corporate events and reflects the organization's mission, core values and ethics . The Clinical Liaison is responsible for establishing relationships with physicians, payers, and other referral sources. This position will ensure appropriate patient placement through clinical assessments and screening in conjunction with the internal team.
Essential Job Functions
Responsible for identifying and qualifying new business development opportunities and overseeing the capture management and proposal development processes.
Conducts sales calls on existing and potential referral sources to maintain a constant flow of referrals and perform problem solving as necessary. Actively identify and follow-up on opportunities to increase profitability, efficiency and market share.
Follows-up on internal and external problems as related to the referral and admission process to ensure rapid solutions. Maintain knowledge of and effectively promotes programs and internal resources.
Assists with updating, revising, formulating related policies and procedures with assistance from Facility Administrator/Program Director as appropriate.
Functions as a resource for and provides team members with in-service/cross-training on acute rehabilitation criteria, diagnostic case mix management, coding, etc., as applicable.
Schedules and conduct presentations and tours of the the acute rehabilitation unit to referral sources, professionals and family members. Ensure consistent marketing of the unit in the newspaper, television and in the community.
Works directly with the unit Medical Director on the admission of patients. Completes detailed Pre-Admission Screens, according to facility policies and procedures and payer requirements.
Collaborates with the interdisciplinary team to ensure excellent coordination of care from admission to discharge.
Provides patient updates to physicians, payers, case managers, social workers and other relevant persons.
Reviews patient medical charts and understands pharmaceuticals, test results, therapy evaluations, pre-existing conditions, and has a general medical knowledge of the patient.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Basic Life Support (BLS), American Heart Association (AHA) (required)
Education
Bachelor, Science of Nursing (BSN), Social Work (BSW), Speech-Language Pathologist (SLP), Physical Therapy (PT), Occupational Therapy (OT), Respiratory Therapy (RT) (required)
Masters, Science of Nursing (MSN), Social Work (MSW), Speech-Language Pathologist (SLP), Physical Therapy (PT), Occupational Therapy (OT), Respiratory Therapy (RT) (preferred)
Work Experience
3 years' experience in an acute rehabilitation setting (required)
Training
Uniform Data Systems (UDS) (preferred)
Electronic Health Record (EHR), Epic (preferred)
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Adults (18-64 years)
Geriatrics (65 years and older)
Working Conditions
Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
General office environment.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be exposed to human blood and other potentially infectious materials.*
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Prolonged periods of working alone.
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) X
Lifting/ Carrying (50-100 lbs.) X
Push/ Pull (0-50 lbs.) X
Push/ Pull (50-100 lbs.) X
Stoop, Kneel X
Crawling
Climbing X
Balance X
Bending X
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting X
Walking X
Standing X
Additional Physical Requirements/Hazards
Physical Requirements
Manual dexterity (eye/hand coordination)
Hear alarms/telephone/audio recordings
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity - near
Hazards
Depth perception
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to high pitched noises
Skills
Evaluate patient for placement for post acute setting
Inform medical professionals regarding patient conditions and care
Record patient medical histories and perform patient chart review
Analyzing data or information
Perform thorough patient chart review and conduct patient pre-admission screen
Attention to detail
Acceptance of authority
Critical thinking
Communication with family members
Teamwork
Conflict resolution
Active listening
Relationship building
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
