Title: (NORFOLK GATEWAY INNS & SUITES) ASSISTANT GENERAL MANAGER Location: United States-Virginia-Norfolk Job Number: 2200015G Job Summary: The position is responsible for managing daily NGIS operations and lodging programs. Duties and Responsibilities: Program Management duties comprise 55 of incumbents time and include but are not limited to: Acts in the capacity as the General Manager GM during absence. Assists the GM in operating a professional Department of Defense DoD lodging operation consistent with those services and amenities provided in a commercial midgrade hotel for guests in a Temporary Duty TDY Permanent Change of Station PCS or Leisure status. Assists the GM in preparing reports for higher authority and analyzes evaluates and implements instructions and notices from higher authority assessing trends and problems that span the operation recommends and implements necessary changes and evaluates results. Assists the GM in the development and execution of the installation NGIS business plan annual budget and capital plan and in executing short and longrange financial plans to ensure program goals are met. Works with the GM to meet or exceed budgeted profit margins by accurately forecasting revenues and expenses. Supports the GM with ensuring lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs e.g. MWR Unaccompanied Housing Family Housing etc.. Monitors analyzes and manages facility utilities costsusage and utility invoices applying accepted billing and accounting practices. Must be a user of the CIRCUITS program and other government specific systems as required. Participates in achieving the directives of management for the NonAppropriated Billeting Fund NABF when officially designated in writing. Ensures the efficient and proper use of all nonappropriated funds NAF including funds personnel facilities supplies and equipment. Maintains accountability for the safeguarding of all funds. Participates during fiscal oversight reviews to include inventory and accountability of minor property and fixed assets. Supports the GM with management of real property resources and provides advice on renovations improvements and minor andor major construction to the GM and the Regional Lodging Director. Ensures the safety and security of guests lodging associates and lodging assets through the development of a comprehensive maintenance and safety program. Performs management internal controls MIC reviewing and developing internal controls to prevent loss and improve cost saving measures. Participates in achieving and maintaining accountability for the requisition receipt and storage of all inventory consumable nonconsumable minor property and fixed assets. Accesses and manages Property Record Cards PRC using the prescribed Navy operating systems. Uses Naval Facilities Engineering Command NAVFAC systems to manage work orders requests for service costs associated with repair validate ebilling invoices and manages disputes. e.g. Geo Readiness Program MAXIMO Validates reimbursable expenses. Acts as alternate Approving Official for government purchase cardholders reviewing all purchase requests and approving in accordance with appropriate guidelines. Provides customer-facing integration execution and management of services and resources at the installation level. Ensures facility and services meet program standards by conducting daily and weekly Room Inspections to continually evaluate facility conditions and staff performance. Provides program oversight and participates in improvement efforts to include Mystery Shop Calls review of customer response results and room inspections to ensure program standards are maintained. Responds to all guest comments in person and via the comment card surveys in a professional and timely manner and in accordance with program standards. Participates in meeting program standardization goals and participates in the lodging accreditation program. Attends CNIC Region and Installation lodging training to ensure training efforts result in improving performance in operational management service delivery and proper training of employees to meet program standards and developmental expectations. Examples include professional certifications CNIC hosted management training CNIC approved online training and achieving property accreditation. Demonstrates and practices proficiency with hotel management applications and reporting systems. Reviews and validates online property website content and submits changes as required to ensure data is accurate. Utilizes the Navy Lodging Programs NLP Property Management System PMS to access guest information and retrieve reservation information for analytics and forecasting. Accesses management systems and tools e.g. SAPEpitomeKronosNLP Survey as required to meet operating and program standards. Utilizes the Enterprise Inventory Management System COREHMS to verify room inventories and modify inventory availability for multiple sales channels e.g. Call Center Defense Travel System DTS DoD lodging website etc. to maximize utilization and revenue generating opportunities. Establishes and maintains liaison with divisions departments and other offices that provide goods or services to the operation fosters relationships within the community. Monitors all NAF contracts for public works or private contractor services to the NAF facility ensuring compliance with the task order. Provides input for performance work statements for contract services and measures compliance through inspections audits and customer critiques. Markets the NGIS program using technology with approved online print and local resources to ensure patrons are aware of the availability of lodging assets and programs. Supervisory duties comprise 45 of incumbents time and include but are not limited to: Directs work to be accomplished by staff. Assigns work based on priorities difficulty and requirements of assignments and staff capabilities. Conducts annual performance reviews of staff. Participates in section staffing decisions. Ensures staff receives proper training to fulfill requirements of their positions. Addresses potential disciplinary andor performance issues timely and takes appropriate corrective actions as necessary. Supports CNICs Equal Employment Opportunity EEO policy fosters a work environment free of discrimination harassment andor reprisal ensures all subordinate staff understand and adhere to the policy and ensures treatment of all staff is fair and equitable. Directly supervises assigned staff which may include NF03s such as Housekeeping Manager Front Office Manager Maintenance Manager NF02s Supply Clerk andor Crafts Trades equivalents Custodial Worker Supervisors Custodial Worker Leaders. Responsible for providing direct onsite management and administration of facilities and personnel in coordination with the GM. The work directly contributes to the military members retirees civilians and family members quality of life mission readiness and contributes to job satisfaction and retention of valuable members. Incumbent will be considered ALPHA personnel and therefore subject to work during inclement weather or other states of emergency. Must have or be able to obtain and maintain a current drivers license as travel to other facilities may be required within the normal scope of duties. The incumbent is expected to meet the qualifications for professional accreditation as defined by CNIC Lodging polic Lodging policy within 12 months of position appointment. Performs other related duties as assigned. Qualifications: A total of 4 years of experience, consisting of the following: GENERAL EXPERIENCE: 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION OF EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: One year of responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area. Job: Management
