Job Summary:
Who are we?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
Assist Box Office Manager in all aspects of ticket office.
Responsibilities:
Cash Handling; Bank Procedures and Check-out Procedures
Assist and support Box Office staff in any of their job functions, as needed
Provide a positive team environment within the department
Facilitate open communication with the staff
Exhibit proper interdepartmental communication and organization
Assist manager with staff evaluations (training, 90-day, annual)
Help set staff development and performance goals, monitor progress
Conduct complete and satisfactory staff training
Assist in ensuring appropriate staffing levels.
Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all HOB guidelines
Reconciliation and accounting of all ticket sales for each ticketed event
Complete and distribute accurate daily ticket counts
Assist manager in scheduling and payroll control
Balancing and reconciliation of all seller cash drawers
Track all service charge and ancillary income
Maintain and modify all ticketed events in a computerized ticketing environment
Monitor and maintain all ticketing computers, software and hardware
Coordinate lunch and dinner reservations with operations as needed
Maintain superior customer service both in person and over the phones
Supervise gospel brunch sales / reservations
Organize nightly Will Call tickets
Maintain call center phone system, and insure all phone menus and calendars of events are current and accurate
Interact with artist, record label, management and tour accountant when necessary
Help to keep an accurate and timely flow of show, dinner, gospel brunch and general venue information both inter-departmentally, and to the general public
Job Requirements:
Required:
Working Knowledge of Box Office or similar operations, customer service techniques, computer operations, accounting / cash management procedures
Entry level knowledge of Music Hall / Restaurant / Retail / Theatre operations and Point of Sales systems
Skill in computerized ticketing operations, guest relations, long term and immediate decision making, verbal / written communication, phone etiquette, computers (Microsoft Word, Excel, Access and PowerPoint) or similar programs.
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
One year ticketing or related experience
Flexible Schedule
Ability to type 30 wpm
Some college course work completed
Preferred:
Physical Demands/Working Environment:
Working environment is fast-paced
Position requires repetitive use of arms for answering busy phones and typing
Must be able to lift or move up to 25 lbs using proper lifting techniques
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
