Sr Service Specialist - Card Servicing
Jacksonville, Florida
Job Description:
Responsible for day to day servicing of Commercial and Large Corp Card clients, varying in complexity. Provides servicing assistance related to general inquiries and research related requests.
Key Responsibilities:
Requirements:
2-3 years previous experience working directly with clients in a Call Center environment.
Self-starter and independent worker, ability to work with minimum supervision.
Must have excellent written communication skills with demonstrated client focus.
Superior follow through and initiative.
Highly organized, adapt at time management, and problem/solving/analytical.
Advanced skills within Microsoft applications.
Must be client focused, a team player, with effective communication skills and professionalism through use of proper phone etiquette.
Ability to exercise good judgement and sound-decision making skills a must.
Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals.
Ability to work in fast- paced, team environment.
Microsoft Office, Excel proficiency.
Other Qualifications:
Exercises judgment and discretion with respect to client escalations and problem resolution.
Experience in Commercial Card Servicing.
Sharp desk and time management skills.
Works well in a team environment.
Call center experience is highly recommended.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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