Cracker Barrel is seeking a Help Desk Analyst to join the Home Office on the Store Support team. In this role, you will provide support to all field users by answering telephone calls regarding technical, hardware, and software issues. You will troubleshoot problems for stores and other Store Support personnel providing a high level of customer service to answer questions, implement solutions, or determine appropriate resource.
Field user technical, hardware, and software support.
Provides support to all field users by answering telephone calls regarding technical, hardware, and software issues.
Troubleshoots software and hardware problems in stores and for remote users including issues related to systems such as POS, back office, PFG ordering, payroll processing, credit cards, gift cards, etc.
Provides a high level of customer service and utilizes any means necessary to answer questions and implement solutions.
Refers problems not within scope of expertise to appropriate resource.
Assists other Store Support personnel
Researches and troubleshoots, as requested, issues and problems encountered by other Store Support personnel.
Shares and teaches knowledge and skills with others when appropriate.
Assists with and/or oversees the training and development of the Store Support group.
Department and knowledge development
Builds and develops knowledge base needed for answering and solving field user issues.
When appropriate to employee skill level, designs and/or codes utilities and computer programs for support services that increase departmental efficiency.
Associate's Degree in Computer Science or related field or equivalent work experience.
Knowledge of software and hardware systems
Strong research and troubleshooting skills
Excellent customer service skills
Teamwork and collaborative skillAbility to learn and adapt to changing technology
NOTE: Racism, either overt or perpetuated through unconscious bias, has no place at Cracker Barrel Old Country Store, and both our Mission and People Promise are firmly rooted in the principle of valuing what everyone brings to the table. Our employees work hard to ensure that our brand, which is grounded in genuine hospitality and nostalgia, represents only what is good about those things. While our dcor and food may harken back to earlier times, our inclusive culture and beliefs about equality and diversity do not.
Street 2: 307 Hartmann Drive
External Company Name: Cracker Barrel Old Country Store, Inc.
External Company URL: www.crackerbarrel.com
In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. Qualified applicants are considered for employment according to the laws of the respective state of employment. If you feel this policy has been violated, you may report such instances to the Employee Relations Department online (http://www.crackerbarrel.com/contact-us/employee/ ) or toll free at 1 800-333-9566.
Cracker Barrel does not unlawfully discriminate in hiring. If you are interested in applying for a position and need a reasonable accommodation during the application process, please contact (1-800-333-9566) so that we can work with you to reasonably accommodate you. Note that individuals who have any hearing impairment will be reasonably accommodated in the application process.
