Job Summary:
INTERNSHIP DESCRIPTION- Research, Insights and Analytics Intern
Location: Los Angeles, CA
Division: Ticketmaster US
Line Manager: Manager, Research & Insights
Unpaid Internship (school credit only), 15-20 hours per week (Part-Time), Requires some evenings & weekends.
THE TEAM
The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering fan insights, ticket sales, shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value.
THE JOB
We are seeking an Intern to help drive consumer understanding and empathy into the organization's goals and culture. As a Research and Insights Intern you will have the opportunity to learn from a nimble Insights team how to leverage research with big impact in a large company. Working across the entire organization - Product + Design + Tech (B2B and B2C), Strategy + Marketing - your mission will be to support Ticketmaster in existing research efforts that generate a holistic understanding of fan needs, desires, motivations and aspirations through primary research and statistical analysis.
WHAT YOU WILL BE LEARNING UNDER THE SUPERVISION OF TRAINED EMPLOYEES
You have UX research experience and have worked collaboratively with Product, Design, and Marketing teams
You are well-versed in a variety of quantitative methodologies (i.e., MaxDiff Analysis, Conjoint Analysis, Segmentation), data collection, analysis (i.e., sig testing) and providing actionable recommendations
You understand a wide variety of quantitative and qualitative methodologies
You are inquisitive by nature and can see relationships between disparate research inputs, generating meaningful conclusions that provide actionable insights for product, design, marketing, and strategy
Ability to partner with data analytics team to triangulate and understand our fans' needs and provide actionable insights that helps stakeholders make informed business decisions
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
You are currently enrolled in a college or university program, preferably in Behavioral Science, Human Factors, Human Computer Interaction, Anthropology, Cognitive Science, Psychology, Design Strategy or related field a plus
You understand quantitative and qualitative research methods
Strong analytical and interpretive skills with the ability to distill vast amounts of data (qualitative, quantitative, secondary, etc.) into clear and easy to understand concepts
Experience with third-party web & mobile analytics tools
Familiarity with SQL skills or similar business intelligence software for quantitative analysis is a plus
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
You are detail-oriented, organized and able to work within deadlines
You are proactive and looking to grow your skills and apply your education in a business setting
Ability to partner with stakeholders understand their use case, develop analytical frameworks, and provide data driven strategic business insight
Strong interest and skills in problem solving and issue resolution
NOTE: Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours may be required for this position to intern in an office or venue.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Rock Solid Reliability - I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Solution Driven - I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
Winning Teamwork - I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity - I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be interning in an inclusive environment and be encouraged to bring your whole self to work. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the internship they seek. Any applicant who requires an accommodation in order to perform the essential functions of the internship should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
