Increases customer loyalty, enhances the in-store experience and creates a positive shopping environment for Kohl's customers. Supports and leads operations to drive business. Directs workflow, orients and trains associates.
ACCOUNTABILITIES
Executes workload and distributes tasks to support the customer experience
Serves as leader on duty to ensure a positive and compelling customer experience
Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager
Delivers the highest level of customer service supporting Kohl's "Yes We Can" culture through effective problem solving
Train associates on company policies, safety procedures and operational best practices
Ensures accuracy of paperwork, vendor returns, transfers and all other merchandise handling functions
Advocates and executes Kohl's best practices including continuous flow, ad set and merchandise presentation
Ensures merchandise is prepped for the merchandising process and that the sales floor is customer-ready
Maintains stockroom organization and other operational guidelines and inspects/maintains all equipment
QUALIFICATIONS
REQUIRED
Effective verbal and written communication skills
Basic math and reading skills, legible handwriting and attention to detail
Basic computer skills
Ability to work as part of a team and interact effectively with others
Ability to lift 50 pounds on an occasional to frequent basis
PREFERRED
Prior experience in sales, customer service or other work with the public
Prior experience working with a team
