Director, Starlink Customer Operations at SpaceX
Hawthorne, CA, United States
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
DIRECTOR, STARLINK CUSTOMER OPERATIONS
Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. We are committed to providing a world class experience of Starlink for all users and are looking for an experienced leader be accountable for customer success in new markets that we are entering. You will develop the team, tools, and approach to ensure the customers' experience meets expectations across all stages of use - from initial deployment and setup through training and troubleshooting. This team will be located at our Hawthorne, CA headquarters but may relocate as needs demand.
RESPONSIBILITIES:
End to end ownership of developing a plan and executing the deployment of Starlink into a new market (country) from beta through public offering
Coordinate efforts among key stakeholders including sales, marketing, logistics, finance, regulatory affairs and customer service to ensure flawless customer experience
Develop and maintain weekly deployment forecasts based on detailed understanding of demand and supply constraints
Drive operational metrics including measuring actuals against targets, and operational efficiency
Assess country tool and capability needs, and develop solutions that drive operating efficiencies across process flows
Partner with engineering organizations to define products and get them to market
BASIC QUALIFICATIONS:
Bachelor's degree from an accredited university
5 years of consulting or equivalent project management experience
Experienced people manager
PREFERRED SKILLS AND EXPERIENCE:
Master's or PhD in a management, technical or engineering field
10 years of relevant work experience in consulting, software, internet and/or media industries, or early stage companies in market entry
Experience leading complex operational and strategic initiatives
Demonstrated track record of cross-functional stakeholder management and leadership through influence
Distinctive project management, problem solving and analysis skills, combined with business judgment and top communication skills
ITAR REQUIREMENTS:
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.
