Primary City/State:
Sun City West, Arizona
Department Name:
Guest Svcs-Hosp
Work Shift:
Day
Job Category:
Administrative Services
Find your path in health care. We want to change the lives of those in our care - and the people who choose to take on this challenge. If you're ready to change lives, we want to hear from you.
As a Guest Service Liaison your duties will include greeting and assisting patients and guests and welcoming them into Banner Del Webb , and may help guests with wayfinding and directions throughout the facility. In addition this position will have the capability to use the computer to help locate patient rooms for visiting guests. Guest Service Liaison's act as a local resource to visitors and ensures a pleasurable and safe environment for all patients and guests. This position will be stationed at the Main Entrance of Banner Boswell.
Location(s):
Banner Del E Webb 14502 W Meeker Blvd Sun City West, AZ 85375
Banner Boswell 10401 W. Thunderbird Blvd. Sun City, AZ 85351
Schedule/Shift:
Four Full Time Schedules Available: (40 Hours a Week):
Banner Del Webb:
Monday-Friday 7:00AM-3:30PM
Monday-Friday 11:30AM-8:00PM
Banner Boswell:
Monday-Friday 7:00AM-3:30PM
Monday-Friday 11:30AM-8:00PM
Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 390 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, extended care, outpatient diagnostic services, acute and outpatient rehabilitation and adult behavioral services.
POSITION SUMMARY
This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.
CORE FUNCTIONS
Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
Answers phone, transfers calls, takes messages and relays messages and information as needed.
Provides tours of the facility and walks customers to appropriate areas within the facility.
Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)
Our organization supports a drug-free work environment.
Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)
EOE/Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability
