Do you want to work in a fast-paced and exciting environment, where no two days are the same? We're looking for a Senior Director of Global Operations with Business Travel Industry experience.
Senior Director Global Operations & Program Management
Full time, Austin, Texas
We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.
In this role you will focus on the standardization and implementation of the company's global best practices and processes.
A snapshot of this opportunity
You will organize the structure and oversee the operational department
With your managerial experience, you will implement directions, standards and measures that will ensure the expected client's satisfaction, efficiencies and will be following the internal guidelines
You will work efficiently and effectively to maximize the performance of the team as well as the elaboration of forecast, budget planning, pricing policies etc
Review current processes, systems and polices, compare them with the global ones to identify and prioritize all local areas that need improvements and implementation of global company standards
Collaborate and maintain close relations with operational leaders in other countries to compare and apply best practices
Maintain and seek expansion of current knowledge of various industries (Travel Management, Travel Tech, Account Management, Contact Center Operations, Payment Solutions etc.)
How you can set yourself apart
Proficient English oral and written communication skills
Experience in contact center/customer service delivery leadership role as well as the managerial and travel industry
Prior budget and cost management as well as general optimization experience
Extensive knowledge of contact center solutions, customer recovery solutions, travel tech and overall industry expertise in a high-volume corporate travel program
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .
Interested?
Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
