Lead Center Relationship Manager - NASA NCAPS
Job Category: Project and Program Management
Time Type: Full time
Minimum Clearance Required to Start: Public Trust
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
CACI's Agile Digital Solutions Operating Group is recruiting an experienced project manager to join our NASA Consolidation Applications and Platforms (NCAPS) team. As a member of the NCAPS Team, you will support the men and women leading America's space exploration.
The NCAPS Center Relationship Manager plays a key role by working with NASA Center leaders to ensure alignment of priorities to solutions as NASA transition solution delivery to an enterprise model. The selected candidate will work with CACI's program leadership team and is responsible for identifying, managing, and resolving center identified issues and risks. The selected candidate will manage a team of Center Relationship Managers.
What you'll get to do:
Work with NASA center leadership to drive customer satisfaction and ensure alignment with enterprise priorities.
Develop and maintain customer relationship maps
Develop and maintain customer satisfaction plans and processes
Work with NASA center leadership to identify, track and manage center priorities, issues and requests
Work with center product owners and CACI's delivery team to align priorities to product backlogs and in PI planning events
Assist in managing performance against SLA metrics and preparing/delivering center specific status reports and information
Work with Team CACI NCAPS leadership in strategic planning, understanding of NASA/Center processes and priorities, and participate in monthly program review meetings
Lead a team of Center Relationship Managers that have similar responsibilities for the NASA centers
You'll bring these qualifications:
Must be a U.S. citizen with ability to obtain Public Trust clearance
10+ years of relevant experience
Knowledge of NASA business systems and software development processes and procedures
Proven track record of effectively managing customer relationships
Prior experience successfully identifying, managing, and resolving customer satisfaction issues.
These qualifications would be nice to have:
Active Secret security clearance
Prior experience leading a NASA flight center
What we can offer you:
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)
The proposed salary range for this position is:
$91,100 - $200,600
