BCD Meetings & Events: SUPERVISOR, REGISTRATION MANAGEMENT
About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion, and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.
We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.
About the role: We are looking for a SUPERVISOR, REGISTRATION MANAGEMENT to join our dynamic team. In this role, you will work side-by-side with your teammates and with clients to provide a flawless event registration, communications, and onsite experience for attendees. You will collaborate with direct reports and clients to ensure our account team is exceeding expectations in operational excellence. You'll be the leader every person hopes to have by mentoring and supporting your team, and the leader every client wants to work with.
Sound like you? Read on!
As a SUPRVISOR you will: - Lead a team of Registration Managers responsible for event level reporting, rooming list management, attendee communications, and more. If you are super detail oriented, customer service focused and a team player. - Field questions from attendees and update their registration profile with any changes. You know each event is a personal experience, and you make it easy for your clients. - Monitor registrations, send reminders, run reports and work with hotels/ground transportation providers to make all necessary arrangements for the group. Communicate effectively and efficiently. Cross check rooming lists and manifests. Then cross check again. - Ensure everyone, from client to attendee to staff person has a positive and memorable experience from invitation stage, through onsite, and departure.
You're good at: - Leading and inspiring greatness from others. - Managing multiple priorities and being adaptable. - You have exceptional problem-solving skills, are calm under pressure. - Providing superior customer service. - Teamwork. It takes a village. - Cvent, Excel and Google Suite.
You might also have: - Experience as team lead/manager; including recruitment and performance management - Strategic Meetings Management (SMM) work experience - Experience in meeting planning and/or website development - Direct client relationship experience
You should know: - This role is a working supervisor; you will be responsible for your meeting assignments in addition to leading your team - Ideal candidate possesses 4+ years in an event or meeting management - This role is virtual
- Covid vaccination may be required
How to apply: Click apply now to be considered
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
