Systems Administrator
REQ ID: 63393
LOCATION:
Bellevue, WA, US, 98008-2008
No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances.
Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door.
We're growing, with more than 400 locations across 28 states, and Canada. So we're always looking for people who demonstrate what we call the 4G's: Grit, Growth, Generosity, and Gratitude. You'll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODnessR. Come be part of it.
Summary
In the role of Systems Administrator I, individuals will be responsible for the implementation and support of the company wide systems environments (Retail Systems, Core Systems, Business Platforms). Individuals in this role will possess a thorough understanding of the specific and related systems architecture (both hardware and software), and will have likely had at least some experience administering either a cloud based POS, network WAN/LAN, or other retail/business related applications in a high-availability setting. Support will be provided onsite, remotely, over the phone, or via email. They will have the ability to analyze the end-user use of existing systems and make proactive recommendations for improvements. Individuals will be working closely with the IT leadership and IT peers, to ensure needs and expectations of organizational stake holders, business partners, external customers, and third-party organizations are met and/or exceeded.
Key Responsibilities
Work with internal customers to evaluate and solve technical problems.
Provides support for multiple systems environments required for proper change management compliance.
Performs software and/or network administration; including configuration, updates, patches, and hotfixes and license renewals as needed, in conjunction with SaaS partners.
Provides systems capacity planning, uptime and performance metrics.
Executes actions necessary to achieve and maintain optimum systems configuration and compliance.
Propose design, implement configurations, and maintains systems security via appropriate data and configuration standards.
Configures and tests communication between retail/business software and systems.
Acts as a systems subject matter expert and liaison to business users and technology partners.
Serves as an escalation point for production and/or system issues and acts as lead liaison with various partner Technical Support organizations to resolve outstanding issues within the environments.
Creates policies and procedures and updates documentation to meet compliance requirements.
Provides on call production support through a rotation schedule.
Excellent knowledge of systems and all components including network management, User Management, POS management etc.
Good oral and written communications, interpersonal, and organizational skills required.
Basic Qualifications
Minimum three (3) to five (5) years of experience working with systems and software technology.
Superb communication (verbal and written), interpersonal, organizational, and presentation skills.
Experience with the installation and maintenance of systems and software in distributed environments.
Experience with cloud-based POS, and/or Meraki network device administration and troubleshooting.
Ability to recognize, analyze, and effectively troubleshoot technical problems in a timely and organized manner using industry best practices/procedures and critical thinking skillsets.
Exposure to regulatory and compliance processes and requirements, such as PCI or SOX.
Ability to multi-task in a fast-paced environment.
Self-motivation and goal orientation; must be resourceful and able to take initiative in a dynamic environment.
Experience working with the enterprise service management ITIL processes (Service, Incidents, Changes, Configuration items).
Ability to learn and understand the functional and technical elements of MOD's technology solutions.
Able to demonstrate strong professional customer service skills and focus.
Preferred Qualifications
PAR Brink, OLO, Punchh
Smartsheet, ServiceNow
Physical Requirements
Office Semi-Technical work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse, and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently to handle or move objects.
Want to help us spread MODnessTM? Apply today!
MOD welcomes people from all backgrounds and walks of life, and it's reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.
This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.
PERKS
50% off your meals at MOD
Access to employee support & development
Awesome MOD swag: t-shirts, bandanas, stickers, etc.
COMMUNITY
Giving back is part of the MOD culture.
Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.
Bridge Fund
We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.
Apply now
