Manage the day-to-day operations and personnel of a warehouse outlet store as directed by the store manager. This is a Lead position which delegates daily work assignments as directed by the store manager. Assist the store manager with recruiting, staffing, developing, training, coaching and supervising employees on best warehouse store processes. Responsible for ensuring daily operations and warehouse store standards are achieved within budgeted goals and expectations. Responsible for documenting daily incidents either from customers or employees and communicate to management how this was handled. Responsible for obtaining or receiving merchandise, totaling bills, accepting payment, and making change for customers in our retail stores. It is a condition of employment that you are flexible with regard to hours and days worked and we may need to increase your hours or to decrease your hours based on the needs of our business. ESSENTIAL DUTIES & RESPONSIBILITIES 1. Sell multiple products to customers, meet and greet, service customers. 2. Delegates and oversees tasks directed by store manager to employees. 3. Ensure that Warehouse store visual standards are met at all times by ensuring the proper mix and depth in key SKU's. Ensures that price-point drivers are in place to drive unit sales and liquidate product (IE: end caps, floor stacks and hash racks are full and properly maintained to standards). 4. Stamps, marks, or tags price on merchandise. 5. Obtains merchandise requested by customer or receives merchandise selected by customer. 6. Answer customer's questions concerning merchandise. 7. Totals prices and tax on merchandise purchased by customer to determine bill. 8. Accepts payment and makes change. 9. Wraps or bags merchandise for customers. 10. Removes and records amount of cash in register at end of shift. 11. Calculates sales discount to determine price. 12. Confer with management to ensure that banking deposits are made daily. 13. Partner with store manager in filling open-to-hire positions by recruiting and hiring new employees based on warehouse store needs and standards. 14. Assist the store manager by recruiting staff using a variety of recruitment strategies (IE: cold calling, building a network to include a talent pool of qualified candidates for future positions). 15. Assist store manager in the development of all employees by training them in the following: heavy amounts of stock processing, pricing of boxes, filling and stocking floor racks and back-stock racks, store maintenance, product knowledge, product placement, store operations, warehouse merchandising standards, warehouse customer service standards, increasing unit sales and all company policies/procedures. 16. Lead by example and work along-side staff performing work and teaching best practices (IE: shifting bins and walls of product). Physical work load and manual labor to be performed by management may be heavy (warehouse environment). 17. Assist store manager in exceeding Comp Sales and/or Sales Plan by training and coaching employees to execute operational efficiencies in order to drive-out a high velocity of units via price point. Ensure customer interaction expectations are focused on driving multi-pair sales. 18. Supervise employees by enforcing policies/procedures by documenting disciplinary actions, performance evaluations, and reporting incidents to human resources and store manager regarding any violations of company policies/procedures and may assist in preparing related documentation. 19. Opens and closes store as directed by store management 20. Ensures that the store is secured at closing (i.e. doors locked, safe locked, alarms are set). 21. All employees are required to use ladders as an essential function of this job, as that is part of the daily duties to maintain the store's daily operations and in order to service customers. Therefore, dress code and safety policies must be followed. This is also outlined under the PHYSICAL DEMANDS section of the job description. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EXPERIENCE and/or EDUCATION: - A high school education or greater. - 2 years minimum retail management experience - footwear background preferred. - Hands on working knowledge of retail systems, human resources best practices and operations. - Prefer prior big-box retail experience. All your information will be kept confidential according to EEO guidelines.
