Description We have a great opportunity for a motivated Customer Experience Specialist! Are you a customer service detail oriented who is passionate about providing exceptional customer service and helping elevate customer experiences? Then we have a position for you. This position is responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences across the organization.
Your responsibilities
Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics
Develop marketing and engagement strategies for new products or services
Work in a high-volume, fast-paced, strategic environment
Collaborate closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences
Track and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence Requirements - Proven ability to collaborate with others is essential, as well as exceptional project management and problem-solving knowledge
Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities
Strong technical skills including knowledge and experience with customer relationship management software (CRM)
Ability to interpret and analyze data to enhance the customer experience
Strong skills in business writing, including the use of email correspondence
This position needs to be filled immediately! If your skill set matches the requirements, contact us today!
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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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