About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As the Senior Director, Store Experience and Communications leader, you will be a strategic operator with experience creating information technology, ecommerce operations and technology platform development. You will oversee transformational strategies and have a deep expertise in omnichannel global retail. In this role, you will deliver store strategies to enable the brand to deliver strong earnings and create competitive advantage. You will reimagine store communication through workload management and digital technology communication vehicles. You will lead a team to integrate and operationalize all planned activities to enable stores, field leadership and HQ business partners to optimize performance and results.
What You'll Do
Develop technology methodology, tools and operation team.
Create a scalable, functional, technical environment. Implement global governance procedures, establish performance and productivity metrics & measurements, and enable relevant support functions
Provide strategic guidance to executive field leaders and other functional business partners in developing and driving key business priorities for continuous transformation.
Lead the strategic planning and execution of field initiatives to enhance profitability, productivity, and efficiency across our Old Navy stores.
Lead Store Operations teams to deliver key initiatives inclusive of road mapping, program management and change management across relevant stakeholders and functions.
Establish and orchestrate governance activities to provide visibility and risk management.
Attract, develop and build a high performing team.
Teach, coach and inspire to create a culture of development and growth.
Recommend and develop long term strategy that will help to improve key corporate KPIs.
Who You Are
Extensive experience in Retail Store Strategy Development and information technology creation, ecommerce operations and technology platform development.
Extensive track record developing technology methodology, tools, and operating team.
Able to develop and execute profitable, holistic plans & strategies in a global retail organization with customer as the primary focus.
Results-driven with experience in store operations, technology, employee and customer experience and internal communications.
Adept at implementing business strategies, developing effective solutions and driving new initiatives across multiple channels in global markets.
Flexible to work days, nights, weekends and holidays to meet the needs of the business; with the ability to travel overnight as required.
Benefits at Old Navy
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five -on the clock- hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Human Rights Campaign (https://www.hrc.org/resources/best-places-to-work-for-lgbtq-equality-2022) for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.
