Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is currently seeking an exceptional Project Manager - National Accounts to join our TEAM! As the Project Manager - National Accounts, we need someone who is ready to provide a variety of support to our team. The Project Manager - National Accounts will need to assess the project at hand and navigate the project effectively based on the layers of complexity and contribute to process improvement initiatives in order to streamline sales and customer-facing activity.
Primary Objective
The Project Manager assigned to the national account group is responsible for managingmultiple projects for multiple reps to make sure orders are received. Coordinating all necessary resources to ensure timely delivery of requests, orders and customer satisfaction. Acts as a point of contact and as an internal processes expert, for the sales representatives and customers. This role will also have an understanding of all projects at hand and will be able to speak on the representative's behalf if necessary.
Major Function and Scope
Responsible for making sure that all departments come together in a timely manner to ensure that all projects are delivered on-time and within scope
Assess the project at hand and navigate the project effectively based on the layers of complexity
Contribute to process improvement initiatives in order to streamline sales and customer-facing activity
Review any problems with the appropriate person/department and drive change with personnel and management
Schedule tasks and coordinate with various team members to accomplish the results.
Communicate frequently with all members that are involved in the project and not make any assumptions
Initiate project request in the CRM application
Reactto any potential issues and assist with the best steps forward
Frequently communicate internal processes and terminology to sales teamto insure proper understanding of internal processing
Verify larger dollar value orders for accuracy
Establish and maintain positive business relationships internally and externally to promote business goals
Other duties and tasks as requested.
Experience and Knowledge Required
Associates degree in Business Administration/Management, Construction Management or related field required. Equivalent years of experience, minimum of 2 years in addition to work experience, required in lieu of degree.
Minimum 2 years customer service-related experience required
Previous Project Management experience preferred
Competencies
High degree of skill and ability to ensure customer satisfaction and retention.
Excellent verbal and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization
Extremely detail oriented
Able to make decisions
Ability to interpret and follow verbal and written instructions, policies, guidelines and processing standards
Ability to demonstrate strong organizational and problem-solving skills
Ability to demonstrate strong interpersonal relationship building skills
Abilityto prioritizeand manage time effectively
Ability and willingness to accept responsibility.
Other Pertinent Job Information
While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms. The associate is required to walk, sit, talk and hear. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.
ReqID : 57097
Business Unit : Dal-Tile
Department : SALES
Job Type : Professional Opportunities
