BCD Meetings & Events: Planning Supervisor (Segment Lead)
About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.
We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.
About the role: We are looking for a Planning Supervisor to join our dynamic team within one of our key client dedicated accounts. The Supervisor directly manages day to day operations of a team of meeting planners, as well as takes on meeting planning responsibility for a subset of meetings. You will also build client trust and relationships by providing best in class service delivery and engagement. You keep projects running on time, on budget, within compliance guidelines and have mastered the art of managing and motivating a team. Sound like you? Read on!
As a Planning Supervisor you will: - Provide leadership and day-to-day management of designated meeting planning staff, strategic planning and overall customer satisfaction. - Effectively manage direct reports in both in office and virtual capacities. - Recruit, interview, hire and train new staff. - Continually monitor staff alignment and organization to ensure the highest levels of customer service, efficiency and productivity. - Meet and exceed customer expectations by managing customer service levels, quality and productivity and by providing value added solutions and recommendations. - Forecast staffing; manage staffing levels and workload. - Act as a lead meeting planner for a subset of meetings and manage a designated line of business. - Interact with Operations Leader team and Account Management to provide leadership and address operational issues.
You're good at: - Communicating with clients. You have the ability to own the room and convey confidence, knowledge of best practices in events and a professional presence at first impression and on-going. - Developing a culture of team vs. individuals. You have at least 2 years' experience managing people. - Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure and work well in a collaborative environment. - Establishing long lasting, professional relationships with clients, co-workers and vendors.
You might also have: - A college degree from a 4- year institution. - The ability to travel regularly - 5 years' experience in account/client management, managing vendors, sourcing, meeting planning and negotiating contract services
You should know: - This role is virtual - Our standard working hours are 8:30 AM -5:30 PM with an hour break. - Covid vaccination might be required for this role.
How to apply: Click 'Apply Now' to be considered.
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
