Job Family: Engineering
Req ID: 428001
Head of Customer Success - Cary, NC - Hybrid
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business can thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
About Enlighted
Enlighted is human-centered proptech company that creates positive transformation wherever space, people and work meet through our industry leading technology. We empower organizations with this technology to transform physical spaces into regenerative places that fuel positive impact for people, portfolio, and our planet.
We are looking for Head of Customer Success to join our organization at Enlighted. This position will be hybrid and based in Cary, NC.
Position Overview:
In this critical leadership position, you will be responsible for influencing all aspects of our customer journey, ensuring a smooth and efficient transition for the sales process to the Account Management one. You will manage a team of dedicated professionals.
You'll make an impact as you:
Lead and manage the customer success team, providing coaching and mentorship to optimize individual and team performance.
Develop and implement effective Sales/Account Management strategies and tactics aligned with company goals.
Engage with the Product team to develop strategies for upselling/cross-selling new products into existing customer base.
Develop account plans that maximize customer satisfaction while optimizing wallet share.
Collaborate with sales leadership to develop and manage sales budgets and forecasts.
Stay up to date on the latest trends and innovations in the smart building market, with a particular focus on lighting controls.
Take a data-driven approach to problem-solving with a focus on continuous improvement.
You'll win us over by having the following qualifications:
Basic Qualifications:
Bachelor's degree required.
3+ years in Account Management or Customer Success.
3+ years of experience of the smart building industry, specifically lighting controls.
3+ years of experience using Salesforce automation tools and CRM systems.
Ability to travel as required.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Preferred Qualifications:
You'll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The base salary range for this position is $98,980 - $169,680. Additionally, a commission plan is also part of the compensation package for this sales position. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Create a better #TomorrowWithUs
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Pay Transparency Non-Discrimination Provision
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